Talent.com
Compass Group
Guest Services ManagerCompass Group • Cairns, Queensland, Australia
Guest Services Manager

Guest Services Manager

Compass Group • Cairns, Queensland, Australia
8 days ago
Job description
  • Full-Time Salaried Role
  • Monday Friday
  • Family friendly role with work life balance

We are currently seeking a highly experienced and enthusiastic Cleaning & Accommodation Manager to oversee and enhance our accommodation and cleaning services across our Defence sites in Cairns. If you are an experienced leader with a passion for operational excellence and service delivery we would love to hear from you.

Role Locations:

  • Cairns

About the Role:

As the Cleaning & Accommodation Manager you will be responsible for the day-to-day operations and management of cleaning and accommodation ensuring high standards of service safety and compliance. Youll lead a diverse team manage budgets and resources and drive continuous improvement across all functions.

Your responsibilities will include:

  • Oversee accommodation and cleaning services to ensure consistent operational excellence.
  • Establish and manage stock control systems procurement and supply processes.
  • Develop and maintain staff rosters aligned with operational requirements.
  • Respond to stakeholder enquiries and resolve issues promptly and professionally.
  • Manage budgets to ensure cost efficiency and effective resource allocation.
  • Ensure compliance with all health safety and hygiene standards.
  • Prepare and present regular operational and performance reports.

What were looking for:

  • Minimum 3 years experience in a managerial role within cleaning accommodation hotels or facilities services.
  • Multi-site management experience preferred.
  • Diploma or degree in Facilities Management Hospitality Management Business Administration or similar (advantageous).
  • Certification in cleaning management or a related discipline (advantageous).
  • Strong understanding of health and safety regulations relevant to cleaning and accommodation.
  • Proven leadership experience with a strong focus on accountability safety and continuous improvement.
  • Ability to obtain and maintain a National Police Check and Defence Security Clearance.
  • Australian Citizenship is a mandatory requirement for this position.
  • A valid drivers licence is required for this position.

Why join us

  • Be part of a national organisation supporting the Australian Defence Force.
  • Job security with a global leader in facilities and hospitality services.
  • Supportive team culture and great workplace benefits.
  • Ongoing training and career development opportunities.

ESS delivers the best hospitality and support services to remote and Defence sites across Australia. From mess halls to accommodation and recreation facilities our teams help keep Defence communities running smoothly every day.


Required Experience:

Manager


Employment Type : Full-Time
Experience: years
Vacancy: 1

Create a job alert for this search

Guest Services Manager • Cairns, Queensland, Australia

Similar jobs

Food & Beverage Supervisor

Crystalbrook CollectionCairns, AU

Driven by our spirit of wonder, we create locally unique hotels, restaurants and guest experiences that reflect the character of their place and the personality of our people.We believe luxury shou... Show more

 • Promoted

Food & Beverage Guide

Crystalbrook Collection HotelsCairns City, QLD, AU

Choosing the path less travelled, Crystalbrook Bailey celebrates originality, thoughtful detail and a genuine connection to local culture.This is the kind of place that feels just as at home explor... Show more

Expression of Interest | Hospitality Assistants

Infinite CareCairns City, QLD, AU

At Infinite Aged Care, the Hotel Services Department plays a crucial role in maintaining a safe and comfortable environment for our residents, staff, and families.Our roles are fast-paced and physi... Show more

Retail Store Manager

Lagardere Travel RetailCairns City, QLD, AU

Take the Lead as Store Manager.Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and t... Show more

Public Sector Facilities Delivery Lead

NORSTA Maritime Pty LtdCairns, AU

NORSTA Maritime Pty Ltd in Cairns Regional seeks a Maintenance Delivery Manager to lead maintenance services in the public sector.This role is essential for ensuring operational efficiency and comp... Show more

 • Promoted

Cabin Crew Manager

QantasCairns, AU

Building on more than 100 years of history and experience, QantasLink is a consolidated network of regional airlines that connects passengers and communities across Australia.QantasLink is made up ... Show more

 • Promoted

Guest Service Agent

Crystalbrook-RileyCairns, AU

Always living in the moment, Crystalbrook Riley is a five-star hotel in Cairns, where luxury meets stunning elegance.We are locally integrated with an environmentally conscious approach, and we emb... Show more

 • Promoted

Shangri-La The Marina, Cairns Talent Pool: Expressions of Interest

Shangri-La HotelsCairns City, QLD, AU

Food & Beverage Team Leader.Global brand with opportunity for growth and progression.Accommodation benefits, F&B discounts, staff meals, laundered uniform and more!.Competitive salary and i... Show more

Cairns Cabin Crew Manager — Lead, Develop & On-Call

QantasCairns, AU

A major Australian airline seeks a Cabin Crew Manager in Cairns.The role involves managing team performance and safety for Cabin Crew across multiple agreements.Ideal candidates will possess strong... Show more

 • Promoted

Site Manager – Lead a Fast-Paced Retail & Café Team

TrinitypetCairns, AU

Trinity Petroleum is seeking a hands-on Site Manager to lead one of our premier retail fuel and convenience sites in Cairns.You will lead your team to deliver outstanding service, maintain high ope... Show more

 • Promoted

Front Office Manager

Crystalbrook Collection HotelsCairns City, QLD, AU

Driven by our spirit of wonder, we create locally unique hotels, restaurants and guest experiences that reflect the character of their place and the personality of our people.We believe luxury shou... Show more

Food & Beverage Supervisor

Crystalbrook Collection HotelsCairns City, QLD, AU

Driven by our spirit of wonder, we create locally unique hotels, restaurants and guest experiences that reflect the character of their place and the personality of our people.We believe luxury shou... Show more

Retail Manager — Visa Sponsorship & PR Path in AU

EMCI Register - European Maritime Certification InstituteCairns, AU

An international food outlet store in Queensland is seeking a motivated Retail Manager to lead their team and deliver exceptional customer experiences.The ideal candidate will have at least 1 year ... Show more

 • Promoted

Site Manager - Spence Street

TrinitypetCairns, AU

Create great customer experiences.We're looking for an energetic and hands‑on.If you're passionate about customer service, enjoy leading people, and thrive in a fast‑paced retail environment, we'd ... Show more

 • Promoted

Engineering Services Manager

Nova GroupAll Cairns, QLD, AU

Voted #8 in Best Places to Work 2024 .Australian owned and operated .Due to internal movement, we now have an opportunity for an.Cairns supporting Norsta Maritime to maintain the Navy patrol boats ... Show more

F&B Supervisor – Lead the Italian Dining Experience

Crystalbrook CollectionCairns, AU

Crystalbrook Collection is seeking a Food & Beverage Supervisor to lead the Flynn’s Italian service on a rotating 24–38 hour weekly schedule in Cairns.You’ll guide the floor team, ensure warm, atte... Show more

 • Promoted

Vessel Master – Great Barrier Reef

QUICKSILVER GROUPCairns City, QLD, AU

Vessel Master – Great Barrier Reef.Liveaboard – 3 Days / 2 Nights per swing.Command a Vessel on the Great Barrier Reef.Pro Dive Cairns, part of the Quicksilver Group, is seeking an experienced and ... Show more

Senior Leader, Homelessness Services & Team Growth

Anglicare North Queensland LimitedCairns, AU

Anglicare North Queensland Limited in Cairns is seeking a Senior Team Leader for the Homelessness Services stream to lead the Anglicare Homelessness Service Hub.You will oversee the office site, en... Show more

 • Promoted

Guest Service Agent

Crystalbrook CollectionCairns, AU

Always living in the moment, Crystalbrook Riley is a five-star hotel in Cairns, where luxury meets stunning elegance.We are locally integrated with an environmentally conscious approach, and we emb... Show more

 • Promoted

Travel Advisor - Travel Associates - QLD

TraveltechessentialistCairns Regional, City Of Brisbane, Gold Coast City, Cleveland, AU

Travel Advisor - Travel Associates - QLD.Travel Associates is currently looking for experienced Travel Advisors to join our boutique stores across.Edge Hill, Brisbane, Paddington, Paradise Point, B... Show more