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Marriott Hotels Resorts
Front Office Team LeaderMarriott Hotels Resorts • Sydney, New South Wales, Australia
Front Office Team Leader

Front Office Team Leader

Marriott Hotels Resorts • Sydney, New South Wales, Australia
9 days ago
Job description

Description

POSITION SUMMARY

What we ask of you:

  • A genuinely warm & welcoming demeanour.
  • Personable communication skills.
  • Energising motivation - its infectious - no job is too big or too small.
  • A passion for the industry a want to be the best in service.
  • New South Wales Responsible Service of Alcohol.
  • Full Australian Working rights required.

POSITION SUMMARY

  • Assist staff with expediting problem payments (e.g. problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues.
  • Process all guest check-ins by confirming reservations assigning room and issuing and activating room key.
  • Process all payment types such as room charges cash checks debit or credit.
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
  • Process all check-outs including resolving any late and disputed charges.
  • Answer record and process all guest calls messages requests questions or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Run daily reports (number of arrivals departures) identify any special requests and check reports for accuracy.
  • Cash guests personal checks and travelers checks.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
  • Assist management in training motivating and coaching employees; serve as a role model.
  • Report accidents injuries and unsafe work conditions to manager; complete safety training and certifications.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests service needs.
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Ensure adherence to quality expectations and standards.
  • Stand sit or walk for an extended period of time.
  • Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.

Perks Rewards Motivations

  • Team-spirited co-workers.
  • Encouraging leadership.
  • Discounted room rates on hotels worldwide.
  • Discount on food and beverages at participating Marriott International hotels worldwide.
  • Recognition programs to keep you motivated.
  • Wellbeing & mindfulness programs to ensure you stay healthy.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.




Required Experience:

Manager


Employment Type : Full-Time
Experience: years
Vacancy: 1

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Front Office Team Leader • Sydney, New South Wales, Australia

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