Club Lounge Team Leader

Description

At the top of Melbournes skyline The Ritz-Carlton Melbourne is a landmark of luxury renowned for its world-class service breathtaking city and bay views and commitment to creating unforgettable guest experiences. The Ritz-Carlton Club is an exclusive sanctuary within the hotel offering personalised service curated culinary experiences and bespoke amenities for discerning guests seeking the highest level of luxury and attention to detail. As Club Lounge Team Leader you will assist in leading a team of Ladies and Gentlemen in delivering the exceptional service genuine care and personalised experiences that define The Ritz-Carlton brand and create lasting memories for every guest.

Position Summary:

• Assist with leading the Club Lounge team alongside our Assistant Club Lounge Manager in delivering exceptional luxury service across all service periods ensuring seamless food and beverage offerings bar service and personalised guest interactions.
• Oversee guest arrivals and departures within the Club Lounge supporting check-in and check-out processes to create memorable and seamless guest experiences.
• Act as a role model for service excellence coaching and mentoring Club Lounge attendants to consistently meet The Ritz-Carlton and Marriott brand standards.
• Review daily arrivals departures VIP guests preferences and special requests ensuring proactive service delivery and personalised guest experiences.
• Serve as a knowledgeable ambassador for Melbourne and The Ritz-Carlton assisting guests with local recommendations reservations transportation dining entertainment and sightseeing arrangements.
• Ensure the Club Lounge is maintained to the highest luxury standards conducting regular inspections to guarantee cleanliness organisation stock levels and presentation readiness throughout the day.
• Oversee the preparation and service of alcoholic and non-alcoholic beverages ensuring compliance with responsible service requirements and company standards.
• Coordinate effectively with Front Office Concierge Housekeeping Food & Beverage and other departments to ensure seamless communication and timely resolution of guest requests and concerns.
• Monitor daily operations and service standards identifying opportunities to enhance efficiency guest satisfaction and overall Club Lounge performance.
• Support training onboarding and development initiatives to build a highly engaged and high-performing Club Lounge team.
• Promote hotel facilities signature experiences and Marriott Bonvoy benefits to enhance the guest journey drive engagement and support revenue opportunities.
• Assist with inventory control ordering and administrative responsibilities to ensure smooth and efficient Club Lounge operations.
• Handle guest feedback service recovery and escalated concerns with professionalism ensuring prompt resolution and guest satisfaction.
• Foster a culture of teamwork accountability and excellence ensuring the Club Lounge consistently delivers world-class hospitality experiences.

About You:

• An up-to-date RSA
• Relevant experience in a similar role
• Experience using OPERA PMS
• Working rights in Australia
• Enthusiastic to escalate your career
• Self-motivated driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations time off to pursue your passion through sabbatical leave and paid leave during your birthday month
• Grow develop and progress with internationally recognised training programs unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates physical emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality diversity and inclusiveness

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

Manager

Employment Type : Full-Time
Department / Functional Area: Customer Service
Experience: years
Vacancy: 1