IT Support & Systems Officer (Bilingual in Chinese & English)
About Us
Sunnycare is one of the largest healthcare providers in Queensland delivering both residential and in-home care services. With state-of-the-art facilities we are committed to bringing sunshine into the lives of our clients through tailored care packages designed to support independence while staying connected to the community.
We are a multicultural organisation with a diverse team from a wide range of backgrounds. This enables us to better understand and respond to the unique challenges our clients may face in their daily lives and to deliver care that is respectful inclusive and person-centred.
About the Role
We are seeking a proactive and hands-on IT Support & Systems Officer to join our growing team. This role supports daily IT operations across multiple sites ensuring smooth system performance and reliable technical support for staff.
You will work closely with the IT Manager to deliver technical support maintain IT assets assist with system improvements and support operational workflows across IT procurement and facility systems.
This is a great opportunity for someone who enjoys a mix of IT support systems work and hands-on operational tasks in a dynamic multi-site environment.
Key Responsibilities
IT Support & Operations
- Provide Level 12 IT support across desktops laptops mobile devices printers Microsoft 365 and network access
- Set up new user accounts devices and software
- Troubleshoot hardware software and connectivity issues
- Support Windows environments Microsoft Office and business systems
- Assist with remote support and basic user training
- Maintain IT documentation and system records
Systems & Facility Technology Support
- Assist with internal system testing documentation and process improvements
- Support system integration and workflow enhancements
- Maintain records for IT requests assets and system changes
- Troubleshoot facility-related IT equipment (e.g. TVs printers access systems CCTV iPads)
- Coordinate with vendors and external service providers
- Escalate complex issues where required
Asset Management & Procurement
- Assist with asset tracking tagging and lifecycle management
- Maintain accurate IT asset records and stock take processes
- Support warranty claims repairs and replacements
- Assist with IT purchasing quotes and supplier coordination
- Work with procurement team on order tracking and delivery
General Facility Support
- Assist with basic facility-related tasks (non-licensed work only)
- Support maintenance checks and minor fixes where appropriate
Skills & Experience
Essential
- Minimum 1 year of IT support experience in a business environment
- Good communication skills in English
- Bilingual in Mandarin and/or Cantonese
- Experience supporting Windows desktops and laptops
- Basic knowledge of Microsoft Windows Server
- Strong knowledge of Microsoft 365 and Office applications
- Understanding of networking fundamentals (Wi-Fi printers connectivity)
- Strong troubleshooting and problem-solving skills
- Ability to prioritise tasks and manage workload effectively
- Strong attention to detail and record-keeping
Desirable
- Microsoft 365 administration experience (user management licensing)
- Experience with MDM systems
- IT asset management system experience
- Experience in aged care healthcare or multi-site environments
- Basic knowledge of VLANs CCTV and access control systems
- Experience supporting iOS/Android devices
- Basic programming knowledge (e.g. C#)
Qualifications
- Bachelors degree in IT Computer Science or a related field
Compliance Requirements
- Valid working rights in Australia
- National Police Check (or willingness to obtain)
- Australian Citizen or Permanent Resident preferred
About You
- Practical and hands-on
- Reliable and adaptable
- Comfortable working across IT operations and facilities
- Able to work independently and as part of a team
- Strong sense of responsibility and service mindset
Why Join Us
- Growing organisation with multi-site operations
- Supportive team environment
- Opportunity to gain exposure across IT systems and operations
- Strong career progression opportunities with potential to move into leadership roles as the organisation continues to grow
- Access to employee benefits platforms (e.g. Flare HR and Employment Hero) offering a range of retail and service discounts
Compliance Requirements
- Valid working rights in Australia
- Current National Police Check (or willingness to obtain)
- Australian Citizen or Permanent Resident preferred
How to Apply
Please submit your resume and cover letter to or contact0via SMS for more information.
We appreciate your interest in Sunnycare.
Required Experience:
IC
Employment Type : Full-Time
Experience: years
Vacancy: 1
Yearly Salary Salary: 75000 - 80000