Senior Data Centre Technician

We are currently looking for a passionate Senior Data Centre Technician to join our Brisbanefacilities team.

The purpose of this role is to support the City Facility Manager with the day-to-day operations of the data centre by providing high quality & efficient technical maintenance and customer service. This role will also bethe lead in SME for the team of Data Centre Technicians and be required to participate in an on-call roster.

What youll do:

• Ensure the safe secure and reliable operation of the data centre by managing WHS security and critical facility systems.
• Coordinate customer provisioning requests ensuring work is completed accurately on time and to a high standard.
• Manage contractors workloads and staffing resources to meet operational demands and SLAs.
• Plan and maintain cabling infrastructure capacity to support customer growth and ensure service availability.
• Act as the facility Subject Matter Expert (SME) for communications infrastructure including cabling power monitoring rack locking and environmental monitoring.
• Assist with customer equipment installation facility maintenance and day-to-day operational activities.
• Maintain high standards of facility cleanliness presentation and operational readiness.
• Escalate incidents in line with established procedures and support timely resolution.
• Drive continuous improvement by developing and enhancing operational processes policies and workflows.
• Lead facility training initiatives and provide technical guidance to the wider team.
• Prepare operational reports and recommend improvements to enhance efficiency and performance.
• Collaborate across teams to deliver excellent customer service and support business objectives.
• Participate in ongoing learning and professional development to build technical and operational expertise.
• Complete additional duties as required by the Facilities Manager.

What you need:

• Strong customer service skills with experience managing customer queries and escalations.
• Excellent planning organisation and problem-solving abilities.
• Knowledge of data centre operations including rack management IT equipment installation power and cooling systems.
• Experience with structured cabling cable management and quality assurance.
• Strong written and verbal communication skills.
• Eagerness to learn about high-density power systems and advanced cooling technologies.
• Proficiency in Microsoft Office Suite.
• Familiarity with building management and monitoring systems (desirable).
• Relevant electrical or telecommunications installation/testing qualifications (desirable).
• Basic understanding of the ITIL framework (desirable).

Qualifications :

• 35 years experience in a similar role within a critical facility or data centre.
• Electrical or telecommunications qualifications and hands-on experience.
• Experience leading a team or working in a team lead capacity.
• Certificate III in Telecommunications (preferred) systems

Additional Information :

• Seize this exciting opportunity to join one of Australias fastest growing companies and play a key contributing role in the future of AI and the digital economy
• Join an inclusive diverse and values-driven working culture
• Great opportunities to progress within our company (grow as we grow)

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move.

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1