Job Description
Manager – Support & Managed Services
Location: Port Melbourne or Bendigo, VIC (Hybrid)
Work Type: Full-Time
Salary: up to $150,000 base + Superannuation
About the Client
Our client is a leading Australian technology partner delivering solution architecture, engineering, project delivery, and managed services to organisations across critical sectors, including healthcare.
Their Support & Managed Services practice keeps mission-critical technology running—from core network and infrastructure environments through to specialised Integrated Health platforms that clinical teams depend on daily. They take pride in solving complex technology challenges through a team genuinely dedicated to outcomes.
The Opportunity
On behalf of our client, we are seeking an experienced Manager – Support & Managed Services to lead their support team and serve as the senior technical escalation point for clients.
This is a hands-on, “player-coach” leadership role. The successful candidate will drive major incident resolution, own client service delivery relationships, and mentor a capable, high-performing team. Reporting directly to the General Manager – Solutions & Services, this position plays a pivotal role in driving the growth, maturity, and operational excellence of the practice.
Key Responsibilities
Essential Criteria
Desirable / Highly Regarded:
What the Role Offers
Manager - Support & Managed Services • Port Melbourne, VIC, AU
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