Client Services Officer

We are seeking an enthusiastic and motivated Administration officer to join our beautiful Mitchell office with 40+ employees on site. The role supports a national administration team and requires full‑time commitment Monday to Friday.

Responsibilities

• Managing incoming telephone enquiries
• Managing bookings and rescheduling for NDIS services
• Front‑of‑house duties for the office, greeting clients & customers
• Allocating new referrals to appropriate clinicians based on experience, location and skill set
• Owning site presentation, cleanliness and event preparation
• Completing site audits as requiredCreating and updating electronic records for existing clients
• Assisting with reporting as required
• Other additional administration duties as required

Requirements

• Administration and/or reception experience (desired, but not essential)
• Previous health knowledge (desired, but not essential)
• Focus on providing exceptional customer service
• Exceptional communication skills with internal & external stakeholders
• Exceptional attention to detail, organisational and time management skills
• Ability to work effectively as part of a team
• Willing to undergo a National Police Check
• Hold or be willing to obtain a Working with Children or Vulnerable Person check

Benefits

• Equipment and resources including a laptop, mobile phone, complete workstation setup and access to an extensive range of online assessment tools, subscriptions, templates and resources.
• Multi‑disciplinary team approach working with Behaviour Support Practitioners, Psychologists, Occupational Therapists, Speech Pathologists & Dietitians
• Intensive induction programme run by our supportive Strategy and Performance team.
• Opportunities for career progression and advancement due to our priority to promote from within first.
• Strong and positive reputation within our industry, so you can work for a provider that you can be proud of.

The ORS Group is a multicultural, diverse, supportive and flexible employer, specifically encouraging applications from Aboriginal and Torres Strait Islander Australians, people from culturally diverse backgrounds, working parents, LGBQT+ and people with disabilities for positions within our company.

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