Customer Service Officer
Customer Service Officer | Wyndham Area
$39.00 per hour + Super | Multiple Opportunities Available
These are short-term assignments commencing ASAP, with opportunities available through to November, December and January.
Seeking Customer Service Officers to join a large and well-respected local government organisation in Melbourne's west.
We have several opportunities available with both full-time and part-time arrangements on offer, making these roles ideal for experienced customer service professionals looking for flexibility and the opportunity to make a meaningful contribution to the local community.
Available Working Arrangements
Full-Time
- 38 hours per week
- Monday to Friday
Part-Time
- 21 hours per week
- Monday, Thursday and Friday
About the Role
As a Customer Service Officer, you will be the first point of contact for community members, providing exceptional service across both face-to-face and telephone channels.
You will assist customers with enquiries, resolve issues where possible, process payments, maintain accurate records and contribute to a positive customer experience.
Responsibilities include:
- Providing professional front counter and contact centre support
- Responding to customer enquiries via phone and in person
- Processing payments and cashiering transactions
- Managing customer requests and maintaining accurate records
- Assisting with complaints and customer resolutions
- Maintaining customer information and community resources
- Supporting administrative and reporting functions
- Working collaboratively within a customer-focused team environment
About You
- Previous experience in a customer service, contact centre or reception environment
- Strong communication and interpersonal skills
- Confidence handling a high volume of enquiries
- Experience working with multiple systems and applications
- Good attention to detail and ability to manage competing priorities
- Cash handling, EFTPOS or cashiering experience will be highly regarded
- A positive, professional and team-focused approach
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
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