Guest Service Ambassador

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.This Role: The Salesforce Tower Sydney Guest Service Ambassadors (GSA) will be stationed in the Lobby and the Salesforce Innovation Centre (SIC) Floor to ensure the Salesforce experience is unforgettable. The GSA team will work collaboratively to respond to challenges, motivate each other and celebrate our success. These positions can expect direct interaction with employees, executives, customers, partners and guests. As the face of Salesforce, GSA’s craft exceptional moments for employees, executives, customers, partners and guests from the moment they step through our doors.An Overview of the role:Deliver a warm, personalized welcome to all guests, setting the tone for an extraordinary Salesforce experience.Patience, a sense of humour, adaptability, and a positive, can-do attitude!Strong customer service experience.Perform seamless check-in and registration, ensuring a smooth start to every visitor's journey.Anticipate guest needs and proactively offer assistance, embodying our commitment to customer magic.Serve as the ultimate knowledge hub for employees and executives, providing accurate information with a smile.Comfort with ambiguity and ability to be flexible in an ever-changing environment.Collaborate with the Real Estate & Workplace Services (REWS) team to ensure all guest-facing areas are impeccably prepared and customer-ready.Be trained in Google Suite, REWS Ticketing System, Quip, Slack and badging access.Assist the REWS team by monitoring and ensuring all REWS requests in person or via slack are being acknowledged and replied to.All GSA’s will be cross trained to support all functions of REWS support on all Specialty Floors and Employee Floors located within Salesforce Tower Sydney.Perform related event support tasks.Assist with any reasonable request made by management.Availability during evenings, weekends, and after hours is required on an as-needed basis for event execution.Sounds like you? We are looking with:A candidate that has a passion for creating exceptional customer experiences and building genuine connections with strong interpersonal skills with the ability to engage confidently with guests at all levels.Benefits:Great employee discounts off fitness, wellbeing & other renowned brands18 weeks paid maternity leavePrivate Health Insurance DiscountsActive Social ClubEmployee assistant programNovated Lease for EV carsPaid time off for volunteer workCareer Opportunities with Australia's #1 Commercial Real Estate firmPremium officesWhat you can expect from us:You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.Interested candidates, please apply following the link below quoting job reference number ABREQ520661If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together. #J-18808-Ljbffr