Mental Health Care Coordinator (Nursing or OT)

About us:

is a whole-of-health digital partner that guides organisations and their people to thrive delivering clinically backed digital health mental health and wellbeing solutions.

Our HealthTech delivers digital transformation for Insurers Educators and Employers through Co-creation or seamlessly integrated out-of-the-box solutions that decrease digital fragmentation and engage empower and transform their peoples lives.

Established in 2018 by Stuart McGoldrick and Stephen Costello provides services internationally to over 7.2m insurance members 3000 corporate clients 60 universities and 650000 university students. currently employs over 450 people.

Our vision is to change and save as many lives as possible.

Role Brief:

Were looking for a Mental Health Care Coordinator (RN or OT) who is passionate about person-centered care and improving access to this varied and rewarding role you will be the key point of coordination for participants in our virtual health programsguiding them through recovery journeys facilitating referrals and collaborating closely with coaches clinicians and providers to ensure seamless care delivery.

This is an opportunity to make a meaningful impact on peoples lives while working with a progressive mission-driven team. If youre highly organised tech-savvy and committed to trauma-informed recovery-oriented care wed love to hear from you.

Responsibilities:

• Assists with the coordination of care across the care continuum
• Referrals: Work with team to process incoming bookings referrals and correspondence from external providers. Liaise with the Provider Lead and Team to expedite referrals and their commencement in Programs. Processing participant data collecting data and updating electronic medical records as required.
• Work in partnership with mental health coaches and health coaches to deliver programs/ services through great communication and case conferencing;
• Orients and educates participants and their carers by explaining the role of the mental health care coordinator; initiating the program and/or service;
• Undertakes initial assessment set-up and follow-up sessions via video conferencing or telephone with program participants;
• Communicates care plans and pertinent information to the primary care team and to other specialists or parties involved in the patients/teammates care.
• Monitors the delivery of care by documenting care.
• Confidentiality: Strictly maintain patient confidentiality
• Provides technical support to participants
• Escalate care when appropriate
• Caring Attitude: Convey a caring attitude by empathising with and comforting patients by anticipating and easing patients anxieties answering patients questions and promptly attending to distressed patients.
• Communication: Communicate clearly and effectively with staff participants providers and clients to ensure that problems and difficulties are avoided resolved or escalated to the appropriate individual.
• Identifying progress toward desired care outcomes; reviewing the care plan with patients and with care providers
• Maintains patient care database by entering new information as it becomes available backing up data.
• Respects participants and providers by recognising their rights maintaining confidentiality.
• Participates in regular team meetings;
• Coordinate resources including practitioner hours and packages within budget allocations;
• Undertakes business development activities including stakeholder engagement; Coordinates patient-reported outcomes (PROs) collection
• Complete program feedback with program participants and providers
• Provides support for the health professional provider team
• Complaints/compliments Staff must remain receptive to complaints and compliments in a similar and non-judgmental manner.
• Workplace Health & Safety - you are responsible for taking reasonable steps to maintain your own health and safety for following workplace health and safety procedures and policies and reporting incidents immediately to the Clinical Lead Operations Manager or Director.
• Assist the team in the administration of audits and provider credentialing processes. Aiding the team in various program implementation projects.
• Implement a range of skills including but not limited to coaching motivational interviewing behaviour modification goal setting barrier assessment and problem-solving.
• Provides advice and support to the team including development of quality organisation marketing and communication strategies;
• Provides customised evidence-based patient/carer education within the scope of the role
• Assist with ACHS Accreditation requirements;
• Assisting with the development of business policies and processes to provide quality care; coordinating information and care requirements with care providers clients.

Requirements:

• AHPRA Registered Nurse or Occupational Therapist with a background in mental health services
• Previous experience within care coordination/ case management
• awareness of health coaching/mental health coaching frameworks
• Must have full working rights in Australia
• Demonstrated knowledge and experience in a similar role
• Highly developed organisational skills
• Knowledge of the Australian health sector including funding models
• Previous work
• Demonstrate excellent problem-solving and analytical skills
• Trauma-informed and recovery-oriented approach to care
• High levels of IT literacy

What are the benefits of working at

• Location: Melbourne VIC (Remote)
• Part-time position
• Join a supportive team with a mission to change healthcare for the better
• Professional development supported

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1