Retail Sales Travel Consultant - Townsville & Surrounding Suburbs

Retail Sales Travel Consultant - Townsville & Surrounding Suburbs

Job no: 528884

Brand: Flight Centre Brand

Work type: Full time

Location: Queensland

Categories: Sales and Customer Service

If you’re looking for the next stamp in your career passport, we’re looking for Sales Travel Consultants across Townsville who are keen to dazzle, discover, and delight our customers.

Are you ready to turn your love of travel into a career that takes you further than you ever imagined, both personally and professionally? Your Flight Centre journey is uniquely yours - and we’re here to champion it, celebrate it, and help it take flight. As a Flightie you’re not just building a career - you’re shaping a life filled with purpose, connection, and discovery. Navigate your career. Explore the world.

What you’ll be doing - where your passion will meet purpose!

• Work full-time, on-site in one of our retail stores on a rotating roster across a 7-day trade
• Plan itineraries, book travel and convert enquiries into bookings in person, over the phone and via email for our customers
• Work towards individual KPIs and sales targets where you’ll sell the whole holiday including flights, accommodation, car hire, tours, travel insurance, cruises, transfers and more
• Build a customer base of new and returning customers from regular domestic bookings to lavish international holidays and everything in between
• Be the expert! Assist our customers with their travel related questions including visas, best time of year to travel, what to pack, where to eat, what to avoid, you name it!
• Enjoy a base wage plus an uncapped incentive payment structure where you earn a percentage of every sale, your pay is completely uncapped!

What we’re looking for - do you have the travel bug?

• Great organisational skills - you’re the type to take notes, manage your calendar well and are quick to respond to your customer’s phone calls and emails
• A genuine passion for travel and desire to help open up the world to our customers!
• Determination to meet your sales targets and KPIs while balancing your workload in a high‑pressure environment (think customers lining up, phones ringing, email inbox filling!)
• Enthusiasm, passion and a warmth that makes our customers want to book with you every time!
• A savviness with computers, ready to toggle between various complex systems when finding the right flight and package options for your customer

What you will gain from a career with Flight Centre - let’s unpack the benefits!

We’ll boost your wage to $65K equivalent for your first 90 days while you learn the ropes! Average earnings for a Travel Consultant in their first year are $70K, while Senior Consultants average $100K and Team Leaders average $138K annually — including superannuation and penalty rates.

Become a true expert – access industry travel discounts and qualify for sponsored ‘Familiarisation Trips’ to explore new destinations and products around the world.

Brightness of Future: Career opportunities in a network of brands and businesses across the globe — we promote from within.

Social: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar Global Gathering and Flichella.

Get qualified for free with a Certificate 3 & 4 in Travel & Tourism (worth 20k!) through Australian Apprentice Training — you may also be eligible to receive direct financial support while you study.

Thrive in a workplace that embraces individualism — come as you are.

*Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.*

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