CX & CCaaS Transformation Consultant
Datacom • One Tree Hill, AU
30+ days ago
Job description
Datacom is seeking an experienced CX Technology Consultant to guide enterprise and government clients through CX and CCaaS transformation journeys. You will advise on AI-enabled contact centre solutions, across Genesys Cloud, NICE CXone, Twilio Flex, and Amazon Connect, and help translate business needs into scalable technical designs.
You will engage stakeholders, develop strategic roadmaps, and implement AI-driven improvements to drive better customer outcomes and reduce cost to serve, while
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