Desktop Support Engineer

Be part of the team transforming business technology into impactful solutions.

True performance for our customers starts with a true belief in our people.

It’s why we’ve structured our business to help our teams, and their talents, shine bright.

It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are warmly welcomed and always empowered.

And it’s why we’ve built an organisation where real innovation, fed by passion and cultivated by collaboration, makes a genuine impact.

Because the innovative technology solutions we build, deliver and manage are only as smart as the people that power them.

What our team say

David Vernon

Field Services Engineer, Brennan Australia

"With it’s incredible team culture, supportive environment, and opportunities for growth, Brennan is a phenomenal place to work. I’m proud to be part of a team that values growth and collaboration and empowers women to thrive."

"Starting with Brennan as an intern was an exciting experience. Talented professionals mentored and guided me at every step, helping me hone my technical skills, gain hands‑on experience, and prepare me for more complex tasks. So much so that when I transitioned to become a Systems Engineer, I really felt the continuous learning opportunities and company support had helped make it possible."

"From my very first hour, I’ve felt seen and welcomed at Brennan and have been humbled by the support provided by my peers. In addition, our ongoing collaboration with Microsoft enables our teams with the best of their toolsets.”

Technology Governance Manager, Brennan Australia

“Every day brings something new at Brennan, ensuring there is never a dull moment. It offers great opportunities for learning and growth. And the recognition for my efforts makes me feel valued and motivated.”

“The culture at Brennan is exceptional, with colleagues always eager to offer support and efforts consistently recognised and appreciated.”

Security Engineer, Brennan Sri Lanka

“Working for Brennan means being at the forefront of technological innovation. We are fortunate to be part of a dynamic, collaborative and supportive team that truly values creativity and progress.”

Head of Operational Technology, Brennan Australia

“Brennan is a company that truly values its people. Its strong customer focus and integrated values create an environment where learning and growth are consistently encouraged. The people‑first policies foster belonging and inspire continuous improvement. Brennan is a place where efforts are recognised, and there are so many opportunities to thrive.”

Pradeep Musham

"Working at Brennan has been exceptional. Starting as an IT intern, I was guided through new challenges and given a wide range of learning opportunities. Making the experience even more remarkable is how women are welcomed and encouraged to thrive. A culture of inclusivity coupled with a growth‑oriented approach has made Brennan an ideal place to launch and develop my career."

“Brennan is a place I can grow, personally and professionally. The Women Rising program and leadership training have been amazing opportunities, and I really appreciate the supportive environment and positive culture within the business.”

Janet Rai

Global offices.
Local colour.

With an international footprint, global ambitions and our deeply connected and collaborative teams, we’re making our mark on the world. We’re headquartered in Sydney, welcome talent from anywhere, and champion the vibrant local cultures wherever we have offices, with benefits and work values tailored to match.

Company divisions

Our Teams

Extraordinary people. Diverse teams. Shared purpose. Find your space and place at Brennan.

Genuine recognition? Too true.

Rewards. Recognition. Relaxation. We don’t just pay them lip service. They’re hardwired into our culture.

Awarded to our top performers, outstanding contributors, and those who truly live our values, Brennan’s Daredevils is our annual, all‑expenses paid, overseas trip open to every team member in every Brennan office around the world.

From jetting off to San Francisco, sitting trackside at Singapore’s F1 weekend, or snowboarding in New Zealand (to namedrop just a few), Daredevils is how we show our true gratitude – and your chance to bask in well‑earned glory.

Company values

Real values that drive
true performance

Technology never stands still. Neither do we. It’s why we foster a culture of collaboration and commitment, ownership and improvement to make our lives – and those of our clients – better than they were yesterday. Here’s how.

True opportunities, open now

Explore our open roles and join the team transforming business technology.

• IT & Telecomms
• Desktop Support
• Sydney
• Permanent / Full Time

21/8/2026

• Join the largest Australian‑owned systems integrator
• Great benefits and a culture focused on fun and high performance
• Work in a supportive and fast paced environment

Brennan. Where true performance thrives.
At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.
It’s a claim backed by ourTrue Performance System– a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.
Why join Brennan
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.
True rewards
In addition to competitive remuneration, Brennan offers extensive benefits, including:

• Training and certification bonuses
• Culture Awards that recognise excellence
• Brennan Daredevils – our annual, all‑expenses paid trip awarded to our top performers and outstanding contributors
• Vibrant, fun social activities
• Discounted hardware and software
• An environment that embraces learning and development

The Role

As part of our continued growth, Brennan is seeking a dynamic, energetic and customer‑facing Desktop Support Engineer (Managed Services Consultant L1) in Sydney.

As a key member of the Managed Services team, you will be providing onsite and remote 1st‑level support to our Managed Services client in Sydney. This role requires the candidate to be on‑site at least 85% of the time so they will have to be very flexible with travel across the Sydney Metro region. The candidate must have their own license and car with a strong willingness to talk to customers face to face. The role requires a reasonable degree of technical skill across a broad range of areas in IT infrastructure and a good understanding of ITIL processes.

Your day-to-day responsibilities:

• Provide L1 support for service delivery teams and resolve technical issues
• Provide onsite support at client locations on behalf of service delivery teams and resolve technical issues
• Proactively managing our client's IT environments
• Conducting problem management to ensure the root cause of issues is addressed
• Take ownership of your assigned clients, and ensure we deliver excellence in customer service
• Maintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support. Also includes end user support and liaising with 3rd party vendors as needed.
• Maintain effective communications with your clients

What skills and experience we are looking for:

• Minimum of 2 years IT experience
• Reasonable experience in common business applications, especially Microsoft Office suite of products Including Office365
• Strong analytical and problem‑solving skills
• Excellent verbal and written communication skills
• Proven ability to work within and across teams
• Industry based certifications
• Installation and management of peripheral devices
• User account maintenance
• Desktop and End User Support
• Ability to service on Site Contracted Requirements

Note:As part of our hiring process, you will be required to undertake a technical test and a National Criminal History Check.
Brennan is an equal opportunity employer.

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