Travel Contact Centre Sales Consultant - Brisbane
Hey there, we’re G Adventures. We’re one of the world’s leading small group travel companies, and we’ve always believed that travel isn’t just about where you go — it’s about how it changes you.
At G Adventures, our DNA (or GNA, if you will) is built on belonging — where bringing your authentic self to work every day isn’t just accepted, it’s downright celebrated. For our office crew — you wanna rock a t-shirt with your dog’s face on it? We say go for it. For our Chief Experience Officers — you wanna hit the road and call some of the most epic places on Earth your home office? We love that — and we’ve got you. Wanna spend your days with people you genuinely like? Us too — and we’re pretty sure you’ll fit right in, wherever that is.
Now about that career of yours — this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time.
About the Role
We are searching for a number of Travel Contact Centre Sales Consultant's to join our Brisbane team! Known internally, as a Global Connection Officer (GCO) is a sales catalyst, relationship developer, service zealot, organizational wizard, traveller, trainer, problem solver, and company culture enthusiast all rolled into one!
Your mission as a GCO if you choose it, is to connect with our travellers and agency partners; recommending and selling them the right trips based on their unique needs.
This role is office-based where a set number of days is required by the region. You will therefore ideally live within a commutable distance to our office in Brisbane.
Role and Responsibilities
- Reach monthly sales targets while driving exceptional customer service KPIs
- Work with both speed and efficiency while consistently displaying compassion and care in every interaction
- Handle any booking issues calmly and with empathy.
- Differentiate your service to provide a uniquely G experience for our travellers
How your Mission is Achieved:
- Connect with our prospective travellers both over the phone and via email.
- Ask the right questions to ascertain the needs of each unique traveller.
- Recommend and sell the right trip for the traveller based on their needs including any extra services that may enhance their experience.
- Ensure the use of correct booking processes and procedures to minimize risk and reduce error rates
- Act at all times with the purpose of providing a life changing experience
- Be an integral part of G Adventures amazing company culture and live by the G Adventures Core values.
- Make meaningful connections with both the global team (including over 100 GCOs) but also your travellers.
Required skills:
- Minimum 1 year front-line sales experience, motivated by revenue targets and service KPIs
- A love of sales and travel
- Experience using a GDS system, preferable but not mandatory
- Superior selling skills & exceptional customer service skills are required
- Problem solving/complaint resolution skills
- Extensive geographical knowledge & travel experience
- Flexible and energetic, with the ability to work independently as well as in a team environment
- Ability to work varying shifts and weekends as required
- Ability to navigate and use a variety of computer systems confidently with speed and efficiency
- Understanding of, and identification with, G Adventures’ Core Values
- Enjoy being a part of a global team
What Do We Offer You?
- Additional days off, including on your birthday!
- Vacation time for you to recharge
- Enhanced Parental Leave
- Meaningful Employee Recognition Program
- Learning and Growth Opportunities
- Employee Resource Groups
- *Applicable based on location*
Please note that Artificial Intelligence (AI) is used in the selection or interview process.
G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.
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