Store Manager, Launceston

Optus is one of Australias leading telecommunications providers connecting more than 11 million customers every day across mobilebroadbandand digital solutions.

Weresearching for an inspiringmentorandpeople focusedStore Managerto lead ourLauncestonteam. If you thrive on craftinghigh performing energised teams love building meaningful customer connections and enjoy running a store likeitsyour own business thenwedlove to hear from you.

We collaborate with purpose lift each other up take accountability act with integrity and celebrate as one team. Together we learn grow tacklechallengesand build genuine relationships with our customers and with each other. At Optusyoullfeel connected to what truly matters build your skills and expand your career growth. And as a store leaderyoullbe the key to success.

Your day to day:

• Lead from the front creating a positivehigh-performanceculture where your team feels supported motivated and confident to shine every day.

• Coachmentorand develop your team building capability and empowering them to deliver exceptional customer experiences consistently and proudly.

• Shape an energised inclusive andcustomer firstenvironment that feels welcominggenuineand inspiring for both customers and your team.

• Bring Optus strategy to lifeinstoreby running smooth efficient operations and continuously finding opportunities to uplift outcomesperformanceand overall customer experience.

• Address raised customer concerns with calm professionalism modelling effectivedeescalationand guiding your team in resolving complex or sensitive situations.

• Drive team engagement by celebrating wins setting meaningful goals fostering continuous learning and strengthening collaboration across your store and the wider region.

What makes you perfect for the role

• Inspirational Leadership:You lead through your actionsbeliefsand integrity by motivating those around you building trust and bringing your team together to achieve their best.

• Customer FirstApproach:Yourepassionate about creating memorable experiences and mentoring your team to put customers at the heart of every decisioninteractionand solution.

• Coaching & Development:You know how to coach upskill and support your people through clear feedbackencouragementand meaningful goal setting helping them grow with confidence.

• Calm Under Pressure:You stay composed during difficult or reactive situations model effectivedeescalation and help your team handle customer challenges with care and professionalism.

• Business & Operational Strength:You understand the drivers of high performance and balance strong people leadership with sound operational judgment to deliver great store results.

• Team Spirit & Adaptability:You foster a workplace where everyone feels included accountable and supported stayingsolutions focusedwhen priorities or customer needs shift.

The good stuff

• Competitiveremunerationand exclusive access to unique discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and special shopping discounts with our retailand corporatepartners.

• Competitive leave policies includingadditionalConnected day to focus on culture family health community orwhateversimportant to you.

• We support growing families with inclusive carer-neutral paid Parental Leave of up to 14 weeks.

• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect Elevate WomenYarn First NationsDisability Network and Express Yourself (LGBTQIA).

• Put your wellbeing first with free access to counselling and support services available 24/7 across multiple channels.

Curious but still unsureThatscompletely okay as we still encourage you to apply. We all learngrowand develop together and this role might be the perfect next step in your leadership journey.

At Optus we are strengthened by others and that means valuing diversity and saying yesto embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers including individuals from diverse gender cultural and linguistic backgrounds individuals with a disability individuals identifying as being part of the LGBTQIA community individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support toparticipatefairly and equitably in the recruitment process please emailor call.

For more information on Diversity Inclusion & Belonging at Optus please visit Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1