Casual Wagga Leisure Customer Service Officer

Casual Wagga Leisure Customer Service Officers (CAS088)

Are you passionate about providing exceptional customer service and enjoy working in a vibrant and unique environment?

Wagga Leisure is looking for enthusiastic and friendly individuals to join our team as Casual Customer Service Officers!

• Remuneration of $38.07 gross per hour + superannuation.
• Positions are casual and on an as needs basis. Applications will be retained on file to fill vacancies within our casual pool as they arise.

Please note: Rates of pay for all Council employees aged between 15-18 years of age are paid in accordance with the Local Government (State) Award. Junior and Trainee Employment. For further information, please see Council’s Junior Rates of Pay Fact Sheet.

Key Responsibilities:

• Provide excellent customer service through greeting and assisting customers with enquiries and providing information about our facilities, services, memberships and programs.
• Handle admission transactions, membership sign-ups, and program registrations such as enrolments for the Oasis Swim School, Workout Gym, Jim Elphick Tennis Centre and stadiums
• Assist the Bookings Officer and Senior Customer Service Officers in bookings of Sportsgrounds, Sportsgrounds Lighting, Parks, Halls, Community Centres and Banners along with Wagga Leisure’s facilities including the Multi-Purpose Stadium, Workout Gym, Bolton Park Stadium, Oasis Aquatic Centre and Jim Elphick Tennis Centre.
• Maintain a clean and organised reception and foyer area.
• Answer phone calls and manage email correspondence efficiently.
• Assist customers with merchandise and swimwear sales in the Oasis Swim Shop.
• Assist with programs conducted at the Centre as required.
• Assist with the execution of response to emergency situations.
• Ensure the safety and well-being of all patrons by enforcing centre policies and procedures.
• Participate in regular in-house training sessions and staff meetings.
• Complete other reasonable duties or tasks as required in consultation with the Senior Customer Service staff and the Customer Service Team Leader.

Requirements for the role:

• Current First Aid Certificate.
• Current Cardiopulmonary Resuscitation (CPR) Certificate.
• NSW Working with Children Check Clearance.
• Strong interpersonal and communication skills.
• Ability to work effectively in a team and independently.
• Excellent organisational skills and attention to detail.
• Basic computer skills and ability to learn new software quickly.
• Previous experience in customer service is preferred but not required.
• Ability to work AM & PM shifts across all days of the week, including weekends, in accordance with rostering arrangements.
• Are committed to the WH&S requirements of the role.

In accordance with Work Health and Safety legislation, successful candidates are required to be vaccinated for Hepatitis A and Hepatitis B and will be asked to provide evidence of this.

This role involves child-related work and is subject to NSW child protection legislation. A current NSW Working with Children Check (WWCC), issued by the NSW Office of the Children’s Guardian, is required. Candidates must provide their WWCC number for verification. For further information, visit – https://www.ocg.nsw.gov.au

What is next?

Please provide an updated copy of your Cover Letter and Resume by selecting ‘apply’.

Applications will be retained on file to fill vacancies within our casual pool. You will be contacted regarding next steps if your application is successful.

If you would like more information, please contact Fiona Claridge, Wagga Leisure Programs & Operations Supervisor on 02 6926 9387.

As part of the recruitment process, pre-employment checks such as full-functional medical assessment and professional reference checks will be conducted in line with requirements of the position.

All selected candidates for this position will be asked to consent to a police check. Please note that people with a criminal record are not discouraged from applying for the position. Each application will be considered on its merit.

Council is an inclusive employer. We strive to reflect the community in which we work, as a result we welcome and encourage applications from skilled people from all walks of life. This includes women, men, Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with a disability, veterans, sexually and gender diverse people, people with lived experience and people of all ages.