Year 11–12 Learning Coach & Study Success Mentor
Details
A Dymocks' education company, Dymocks Tutoring/Talent 100 is looking to be a market leader in school tutoring services, renowned for helping students succeed by improving marks and confidence.
We’re looking for a motivated and empatheticLearning Coachto act as a "success coach" for year 11 and 12 students. In this role, you will help students improve their grades and confidence by providing high-touch academic support and proactive mentorship.
About the Role
This is an all-rounder role that combines direct student support with customer service and family engagement. Reporting to the Head of Teaching and Learning, you will be responsible for:
Academic Support:Providing immediate, fair-use academic assistance during Homework Help sessions by responding to subject-specific and study-related questions.
Student Outreach:Making outbound academic check-in calls to support student engagement, identify learning gaps, and implement appropriate interventions.
Success Coaching:Helping students plan and manage their study, track assessment results, and connect with targeted learning resources.
Growth & Engagement:Supporting growth initiatives by promoting additional subjects and encouraging referrals to the Dymocks Guru Discord channel.
Reporting:Maintaining clear and accurate student and customer records, and delivering daily updates on service usage and outreach outcomes.
About you
To be successful in this role, you will be a high achiever who balances academic expertise with the emotional intelligence required to coach senior students toward success.
Essential:
Academic Excellence:A high ATAR (95+) with a Band 6 in HSC English (up to Advanced), Maths (up to Advanced), and at least one Science or HSIE subject.
Availability:Consistent availability for at least 4 nights per week (Monday–Sunday) between 6:00 pm and 10:00 pm.
Communication:Excellent verbal and written communication skills with the ability to "read between the lines" to understand a student's struggles.
Organizational Skills:Strong ability to pivot between providing academic help and making outreach calls.
Compliance:A current employee Working With Children Check (WWCC) is mandatory.
Desirable:
Previous experience in sales or customer service calls within an educational setting.
What Success Looks Like
Delivering high-quality academic support with consistently positive student feedback.
Completing academic check-ins on time, with clear actions and documented outcomes.
Identifying learning gaps that drive measurable improvements in engagement or performance.Maintaining accurate, timely records and daily reporting aligned with service and outreach KPIs.
Contributing to growth targets through subject recommendations and referrals.
Why Dymocks Tutoring
Transform Lives:You will have the opportunity to contribute to an amazing educational business that genuinely transforms students' lives.
Great Culture:Join a friendly and fun team environment where you can collaborate with like-minded peers.
Competitive Rewards:We offer a competitive remuneration package along with performance incentives.
General Information
You must have the right to work in Australia and provide evidence of this to us.
The application process is:
Apply Now
Complete all options and attach supporting documentation for HSC or University Results and Awards
We may invite you to provide a video introduction which is a very brief, preferably unedited, intro
We then invite you to a face-to-face interview.
Pass the interview - welcome to the team!
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