Talent.com
carsales
Customer Success Manager (12month FTC)carsales • Sydney, New South Wales, Australia
Customer Success Manager (12month FTC)

Customer Success Manager (12month FTC)

carsales • Sydney, New South Wales, Australia
9 days ago
Job description
  • Manage a portfolio of 300 automotive dealer customers building trusted relationships through a digital-first engagement model.
  • Become the primary point of contact for your customers providing proactive support strategic advice and tailored solutions that help them achieve their business goals.
  • Use customer insights platform data and performance reporting to identify opportunities to improve product adoption engagement and retention.
  • Champion product best practice by educating customers on new features capabilities and ways to maximise the value of their subscription.
  • Identify opportunities to grow customer value through subscription optimisation and additional products and services.
  • Collaborate with Advertising Specialists Account Executives and Onboarding teams to deliver a seamless customer experience across every stage of the customer lifecycle.
  • Manage your portfolio with a proactive organised approach while consistently delivering outstanding customer outcomes.

Qualifications :

  • Experience in Customer Success Account Management or Client Services within a SaaS technology or digital business.
  • A passion for building strong customer relationships and helping customers achieve their business goals.
  • Confidence using data and insights to identify opportunities and communicate value.
  • Excellent communication and stakeholder management skills with the ability to influence and engage customers remotely.
  • Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
  • A proactive commercially minded approach with a focus on customer retention growth and continuous improvement.

We know not everyone will meet every requirement and thats okay. If youre excited about the role and believe you can make a difference wed love to hear from you.


Additional Information :

A few other things we want you to know...

  • As an equal opportunity employer carsales welcomes applications from individuals of all backgrounds identities abilities and life experiences. We are committed to fostering a diverse and inclusive workplace where everyone feels valued and supported.
  • If you have a disability or require adjustments to participate fully in the recruitment process please let us know - were here to support you.
  • We understand the importance of work-life balance and offer flexible working arrangements including part-time options. If youd like to explore this just ask during the process.
  • Were also a proud Circle Back Initiative employer which means we commit to responding to every applicant.
  • Successful candidates joining the carsales team will need to complete a National Police Record check and must have full-time Australian working rights.

So come and join our team - because every role is a big role in our plans to go big.


Remote Work :

No


Employment Type :

Contract


Experience: years
Vacancy: 1

Create a job alert for this search

Customer Success Manager (12month FTC) • Sydney, New South Wales, Australia

Similar jobs

Customer Success Manager

RxPxSydney, AU

RxPx is a global digital health platform that helps doctors, patients and caregivers more easily manage complex conditions and therapies.As a PE-backed company, with substantial success, awards and... Show more

 • Promoted

Customer Success Manager

StripeSydney, AU

Stripe is a financial infrastructure platform for businesses.Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their reve... Show more

 • Promoted

Customer Success Manager

Techium Consulting GroupSydney, AU

Enterprise Customer Success Manager - Workflow Optimisation.Our client's tool provides a reliable base for enterprise businesses to power core operational workflows every day.Theyre expanding inter... Show more

 • Promoted

Customer Success Manager

SquizSydney, NSW, AU

This is an exciting opportunity for a customer-focused and commercially driven professional with a background in digital and B2B SaaS to make a real impact across a growing customer portfolio.In th... Show more

Customer Success Manager (PropTech)

epxSydney, AU

The Customer Success Manager (CSM) is responsible for ensuring successful adoption, retention, and long-term value for EPX customers.As a result of the recent acquisition of Wattwatchers by EPX, th... Show more

 • Promoted

Customer Success Manager, Small Business, APAC Market

AircallSydney, AU

Customer Success Manager, Small Business, APAC Market.Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, ... Show more

 • Promoted

Strategic Customer Success Manager Sydney,Australia Posted 2 months ago

Via Licensing CorporationSydney, AU

About Us: We’re a leading company in video streaming, dedicated to providing exceptional solutions to enhance audio, video, and real-time communication experiences, empowering our clients to engage... Show more

 • Promoted

Customer Success Manager

Henderson AdvocacySydney, AU

We’re Henderson Advocacy, Australia’s leading residential and commercial buyers agency.You’ll be the steady hand guiding clients from their first call to long after settlement — managing onboarding... Show more

 • Promoted

Customer Success Manager

AtomiSydney, AU

Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Join Atomi: Reinvent how the world learns.At Atomi, we're on a mission to unlock human potential by tr... Show more

 • Promoted

Senior Customer Success Manager

FortiroSydney, AU

Fortiro is a growing fintech with a highly experienced team, backed by significant investment, and giving you the opportunity to contribute to an award-winning enterprise SaaS platform.Our technolo... Show more

 • Promoted

Mid-Market Customer Success Manager - APAC

IterableSydney, AU

Iterable is an AI-native marketing platform, and our customers expect the people who advise them to move at the same pace as the technology.As a Customer Success Manager, you'll own a portfolio of ... Show more

 • Promoted

Customer Success Manager – Restaurant Tech (Australia)

SupySydney, AU

Supy is transforming the restaurant industry with a data-driven inventory management platform.We are seeking a Customer Success Manager to be the key contact for our customers across Australia, ens... Show more

 • Promoted

Customer Success Manager

OktaSydney, AU

Secure Every Identity, from AI to Human.Identity is the key to unlocking the potential of AI.Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely emb... Show more

 • Promoted

Premier Customer Success Manager

The Access GroupSydney, AU

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices.We deliver on what we say, taking the development of our people seriously.We... Show more

 • Promoted

Customer Success Manager

Australian Internet AdvertisingSt Leonards, AU

Managing Director at Australian Internet Advertising.Australian Internet Advertising (No prizes for guessing what we do!) is a leading digital marketing agency based in St Leonards, Sydney, that bu... Show more

 • Promoted

Strategic Customer Success Manager

The Access GroupSydney, AU

A leading software provider in Sydney is seeking a Premier Customer Success Manager.This hybrid role focuses on building strong customer relationships and ensuring successful adoption of solutions.... Show more

 • Promoted

Customer Success Manager @ Streem

HatchSydney, AU

Customer Success Manager @ Streem.Be among the first 25 applicants.Customer Success Manager @ Streem.This is an Account Manager, Customer Success role with Streem based in Surry Hills, New South Wa... Show more

 • Promoted

Customer Success Manager

NostoSydney, AU

At Nosto, we believe shopping should be personal and our people work to the best of their abilities to ensure retailers and brands are providing the best eCommerce experiences their customers deser... Show more

 • Promoted

Customer Success Manager

JobAdderSydney, AU

Customer Success Manager role at JobAdder.Direct message the job poster from JobAdder.Competitive Salary and annual remuneration reviews.Health & wellness benefits to support your physical and ment... Show more

 • Promoted

Customer Success Manager - Australia

Insider OneSydney, AU

Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick.Our story began with six desks and a vision to create a single plat... Show more