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intellihub
Service Coordinatorintellihub • Silverwater, New South Wales, Australia
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Service Coordinator

Service Coordinator

intellihub • Silverwater, New South Wales, Australia
12 days ago
Job description

EVSE is expanding rapidly and were on the lookout for a proactive and engaging Service Coordinator to join our team in Silverwater. This full-time on-site role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service to a diverse customer base. Your responsibilities will include:

  • Scheduling & Coordination: Organise site visits reactive servicing and annual maintenance.
  • Stakeholder Communication: Liaise with internal teams customers and contractors.
  • Billing & Database Management: Oversee service payments and maintain accurate records.
  • Admin & Documentation: Process orders quotes and service documentation.
  • Customer Engagement: Respond to inquiries and support customer service channels.
  • Sales Support: Identify opportunities to promote annual maintenance packages.
  • Invoicing: Ensure timely and proactive invoicing.

Qualifications :

Were looking for someone who shares our energy values a sustainable future we value all skills and experience however our ideal candidate will possess;

  • Proactive and Adaptable Thrives in a fast-paced evolving environment.
  • Firm and Decisive Confidently direct contractors ensure compliance and hold them accountable.
  • Ownership and Accountability Takes responsibility and ensures resolution.
  • Clear Communication Engages professionally across different channels.
  • Customer-Focused Delivers excellent service via phone email and in-person.
  • Detail-Oriented Strong accuracy in written and verbal communication.
  • Commercial Awareness Practical understanding of business operations.
  • Team Player Willing to collaborate and assist as needed.
  • Time Management - Capable of managing multiple tasks simultaneously while maintaining efficiency and accuracy.
  • Proficiency with Microsoft Office and cloud-based systems

If youve got a great attitude a strong work ethic and experience thriving in a fast-paced environment wed love to hear from you! Bonus points if you have the following;

  • Experience scheduling electrical work booking appointments and coordinating contractors
  • Familiarity with Computerised Maintenance Management Systems (CMMS) is advantageous
  • Exposure to tiered support environments (L1L4)
  • Proactive and adaptable in fast-paced settings
  • Commercially aware with a practical understanding of business operations
  • Confident communicator who ensures contractor compliance and clear direction
  • Customer-focused with a strong service mindset
  • Detail-oriented with high accuracy in both written and verbal tasks
  • Collaborative team player with strong time management and multitasking skills


Additional Information :

Why Join EVSE

  • Professional development opportunities.
  • Contribute to the clean energy transition.
  • Work alongside industry experts.
  • Career growth in a fast-growing technical sector.
  • Product and systems training will be provided.


Remote Work :

No


Employment Type :

Full-time


Department / Functional Area: Engineering
Experience: years
Vacancy: 1

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Service Coordinator • Silverwater, New South Wales, Australia