Production Shift Leader & Team Coach

Job Description

Administrative / Supervisory Responsibilities (50%)

\n

Shift Planning and Coordination

\n

\n
• Organize, plan, coordinate, and supervise all activities within a shift to ensure work is completed safely, efficiently, and in accordance with procedures and policies.
\n
• Execute against daily production priorities set by the Production Manager and production schedules.
\n
• Utilise labour and resources to meet production, cleaning, maintenance, and production requirements.
\n
• Establish work schedules for operators based on staffing and production needs.
\n
• Manage shift leave, relief coverage, and short term resource allocation.
\n
• Liaise with Maintenance to coordinate unplanned maintenance with production activities.
\n
• Manage shift operations to enable planned maintenance to occur according to Weekly Maintenance Planning Meeting outcomes.
\n
• Conduct structured pre-start and shift meetings to communicate production priorities, safety issues, staffing, and operational updates.
\n

\n

Administration and Reporting

\n

\n
• Maintain required production monitoring systems and operational records.
\n
• Complete and distribute a detailed shift report at the end of every shift.
\n
• Maintain accurate records for attendance, leave, overtime, training, incidents, production, quality, and performance.
\n
• Monitor and report on shift KPIs and work with the Production Manager to achieve targets.
\n
• Ensure production order documentation and quality records are completed accurately and on time.
\n

\n

Performance and People Management

\n

\n
• Lead, supervise, coach, and appraise shift employees to build an effective, productive, and positive team culture.
\n
• Monitor employee attendance, behavior, performance, training and address concerns promptly.
\n
• Provide immediate and constructive feedback when standards, behaviors, or KPIs are not met.
\n
• Support and participate in formal performance management and corrective action processes when required.
\n

\n

Communication and Leadership

\n

\n
• Lead a collaborative shift handover process across all areas.
\n
• Act as the primary communication link between the shift team and the Production Manager, other shifts, maintenance, and inbound/outbound teams.
\n
• Build a cohesive and supportive leadership approach on shift to build engagement.
\n
• Participate in Daily Operational Review meetings and other operational meetings as required.
\n
• Escalate major production, staffing, safety, or quality issues appropriately.
\n

\n

Employee Development

\n

\n
• Develop operator capability and competence across all shift functions.
\n
• Train and support new employees through induction and onboarding.
\n
• Crosstrain employees to improve flexibility and overall shift capability.
\n
• Identify skill gaps and create opportunities for employees to learn and develop.
\n
• Support employees in progressing toward greater responsibility and future leadership opportunities.
\n
• Contribute to continuous improvement activities while working with the crew.
\n
• Lead structured problem-solving and root cause investigations when required.
\n
• Encourage employees to contribute ideas and participate in improvement initiatives.
\n

\n

2. Active Crew Member Responsibilities (50%)

\n

Working as Part of the Crew

\n

\n
• Achieve minimum competency level equivalent to a Level 5 Enterprise Agreement team member.
\n
• Spend 50% of rostered shifts performing productive work as part of the crew such that the role constitutes 0.5 FTE operational labour, but not as an additional number to minimum staffing.
\n
• Operate equipment, complete production tasks, assist with troubleshooting, cleaning, changeovers, and other operational duties as required.
\n
• Step into crew tasks during peak workloads, staffing shortages, start-ups, shutdowns, and operational interruptions.
\n
• Support the team by assisting wherever required to ensure shift targets are achieved.
\n
• Maintain the same work standards, safety expectations, and accountability expected of all crew members.
\n
• Maintain a visible presence and lead by example in safety, quality, productivity, and teamwork.
\n
• The Shift Leader will obtain and maintain skills to at least the equivalent of a Level 5 operator.
\n
• A Forklift license is required.
\n

\n

Coaching and Supporting the Crew

\n

\n
• Provide coaching and support while working alongside employees.
\n
• Give immediate feedback regarding safe work practices, quality, productivity, teamwork, and behavior.
\n
• Reinforce operating procedures and expectations through practical demonstration.
\n
• Assist employees to solve problems and complete tasks safely and efficiently.
\n
• Address performance, lateness, or behavioral issues promptly and professionally.
\n

\n

HSEQ and WHS Responsibilities

\n

\n
• Ensure all employees follow company safety, quality, environmental, and housekeeping standards.
\n
• Ensure all work is completed in accordance with safe work instructions, procedures, and statutory requirements.
\n
• Investigate incidents, near misses, hazards, and non-conformances occurring on shift.
\n
• Implement corrective and preventative actions to reduce risk and prevent recurrence.
\n
• Conduct workplace inspections and risk assessments.
\n
• Take disciplinary action where required to address repeated safety or behavioral breaches.
\n
• Fulfil the role of Chief Warden in accordance with emergency response procedures.
\n
• The Shift leader is responsible for: – Providing and maintaining a safe work environment – Ensuring reasonable working hours and adequate breaks – Protecting employees from bullying, harassment, and discrimination – Providing training and opportunities for feedback – Ensuring compliance with all WHS and industry requirements
\n