Quality Assurance Engineer (NPI)

Job Description

How you will make an impact

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• We are hiring an NPI Quality Assurance Engineer to lead product and process quality for our cloud operations in Salisbury. In this role, you will manage ISO9001:2015 systems, develop control plans and quality gates from NPI through ramp, and apply data‐driven methods to prevent defects.
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• This is a hands‐on role requiring strong engagement with production lines, manufacturing data, and advanced manufacturing processes for liquid‐cooled servers and racks.
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• As the NPI Quality Assurance Engineer, you will ensure products, processes, and systems meet customer, regulatory, and internal standards throughout the full product lifecycle.
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What will you do?

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Customer Requirements Review

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• Evaluate customer requirements in early phases and ensure compliance, including BOMs, specifications, and incoming quality criteria.
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QMS Leadership

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• Maintain and improve ISO9001:2015 processes, work instructions, and records.
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• Support internal audits and prepare for external/customer audits.
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NPI to Ramp

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• Identify CTQs, develop control plans, and complete PFMEAs.
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• Perform MSA/GR&R, verify process capability (Cp/Cpk), and conduct FAI for new products.
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• Capture and support lessons learned for current and future launches.
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Liquid Cooling

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• Define and enforce incoming quality criteria for liquid‐cooling assemblies, including pressure‐ and leak‐test limits.
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• Maintain leak‐prevention protocols and sensor‐based monitoring.
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• Validate coolant fill, purge, filtration, and cleanliness processes.
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• Audit cooling and fluid‐handling operations to ensure quality, safety, and reliability.
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• Lead CTQ analysis and support PFMEA and control plan development.
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• Oversee equipment quality lifecycle, including qualification, calibration, troubleshooting, and upgrades.
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In‐Line Quality & Yield

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• Implement SPC on critical processes; monitor FPY, DPPM, and escapes.
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• Deploy mistake‐proofing and lead containment when process signals drift.
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Supplier Quality

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• Support definition of incoming inspection criteria for NPI.
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• Assist with supplier CTQ identification, material storage processes, and supplier qualifications.
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Customer Quality

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• Lead 8D/A3 investigations for returns and complaints.
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• Drive CAPA implementation and communicate results to customer quality teams.
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• Identify gaps and coordinate cross‐functional corrective actions.
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Digital Quality

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• Automate data flow from MES/ERP systems.
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• Develop real‐time dashboards and alerts.
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• Use control‐chart behavior to recommend corrective actions.
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Documentation & Training

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• Publish procedures and one‐point lessons.
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• Train operators and technicians on CTQs, audit discipline, and error‐proofing.
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• Translate customer and regulatory requirements into internal instructions and visual aids.
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Success Metrics

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• FPY/yield increases; DPPM reductions.
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• Zero major audit findings.
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• CTQs Green at launch.
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• Verified CAPA effectiveness with reduced recurrence.
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• Decreased COPQ with measurable savings.
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• Reduced CCAR closure time.
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Work Model & Travel

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• On‐site role at Salisbury integration and test lines.
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• Travel to suppliers and customers up to ~15–20%.
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• Frequent collaboration with Manufacturing/Process, Test, SQE, NPI/PM, Industrial Engineering, and Customer Quality.
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Education

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• Bachelor's degree in mechanical, Industrial, Manufacturing, Electrical Engineering, or equivalent experience.
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Experience

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• 5–8 years in Quality or Manufacturing Engineering for cloud/data‐center hardware or complex electromechanical systems.
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• Hands‐on experience with ISO9001:2015, internal auditing, PFMEA, control plans, PPAP/FAI, MSA, SPC, and 8D/A3.
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• Proficient in Excel/Sheets and BI tools (Power BI, Tableau, Looker).
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Preferred

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• ASQ CQE or Six Sigma Green Belt.
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• Experience with server/rack integration.
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• Supplier development (APQP/PPAP) and customer‐facing quality experience.
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• Familiarity with MES, PLCM, and ERP (SAP).
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Physical Requirements

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• Time on production floor; ability to lift 25–30 lbs. occasionally; PPE use as required.
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What Can Jabil Offer You?

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Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:

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• Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
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• 401K Match
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• Employee Stock Purchase Plan
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• Paid Time Off
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• Tuition Reimbursement
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• Life, AD&D, and Disability Insurance
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• Commuter Benefits
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• Employee Assistance Program
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• Pet Insurance
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• Adoption Assistance
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• Annual Merit Increases
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• Community Volunteer Opportunities
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