Import Sea Operator

Job Description

Company Overview

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Mondiale VGL is a globally recognised transport and logistics provider with roots in Oceania and operations in 19 markets. For over 40 years, we've connected people, places and possibilities – moving freight and building careers across New Zealand, Australia, Asia, Europe and the USA.

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We offer fully integrated, end-to-end logistics services, including sea and air freight, import and export, wharf transport, customs clearance, and warehousing. Our scale and reach help businesses operate more efficiently across borders and supply chains – and our team of 1,500+ people brings diverse perspectives and shared ambition.

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We're proud of our heritage and the platform it provides for people and businesses to grow. Be part of a company that gets things moving – and build a career that moves with it.

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Role Summary

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We are currently seeking an experienced and motivated Import Sea Freight Operator to join our dynamic team. The Import Sea Freight Operator plays a key role in the end-to-end coordination of sea freight imports, ensuring the efficient, accurate, and timely movement of international cargo from the load port through to final delivery.

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This role requires comprehensive knowledge of freight forwarding procedures, documentation requirements, and sea cargo automation systems to support seamless operations and optimal client service.

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Key Responsibilities

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• Track and monitor all sea freight shipments from origin to destination, ensuring timely updates and escalation of any delays or discrepancies.
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• Identify, source, verify, and obtain all necessary shipment documentation as required (e.g., Bills of Lading, commercial invoices, packing lists, import permits, etc.) to ensure smooth cargo clearance and delivery.
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• Utilize systems such as ICS (Integrated Cargo System) and CargoWise One (CW1) for accurate shipment data entry, tracking, reporting, and milestone updates.
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• Communicate and coordinate with shipping lines, overseas agents, customs brokers, internal departments (e.g., Fleet Team, Accounts), and clients to ensure all parties are informed and aligned.
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• Proactively address and resolve issues related to customs delays, document discrepancies, or cargo misrouting. Demonstrate initiative in mitigating risks and limiting impacts to clients and the business.
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• Ensure compliance with all applicable local and international customs, import/export, and maritime regulations, including sea cargo automation requirements.
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• Effectively manage workload and prioritize tasks to meet strict deadlines and service level agreements, especially during peak periods or urgent shipments.
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Qualifications

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• Minimum 2–3 years' experience in import sea freight operations within the freight forwarding or logistics industry.
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• Strong working knowledge of ICS, CargoWise One (CW1), and other freight management systems.
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• Familiarity with sea cargo automation processes and common system-related issues.
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• Team-Oriented with a Positive Attitude.
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• Excellent organizational, problem-solving, and multitasking abilities.
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• Strong communication skills with the ability to work collaboratively across different teams and stakeholders.
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• High attention to detail and commitment to operational accuracy and client satisfaction.
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Why Mondiale VGL?

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• Be part of a dynamic and growing team in a global company with over 40 years of industry expertise.
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• Join a supportive, energetic environment where no two days are the same.
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• Build a career where your impact drives the future of the logistics and freight teams.
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Location

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Positions are open to those based in Sydney or Melbourne.

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Employment Details

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Seniority level: Not Applicable

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Employment type: Full-time

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Job function: Distribution

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EEO Statement

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We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We're committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we're better together when our team reflects the diversity of the communities and customers we work with every day.