Join to apply for the Customer Service Specialist - AU role at Arthrex APAC
\n
5 days ago Be among the first 25 applicants
\n
Join to apply for the Customer Service Specialist - AU role at Arthrex APAC
\n
\n
Great Place to Work Certified 2024/2025:
\n
Arthrex Australia and New Zealand is proud to be Great Place to Work Certified based on feedback from our dedicated and growing team. We are renowned in our industry for our positive culture, integrity, leadership, and inclusivity. Join us at Arthrex, where your career can truly thrive.
\n
About the role:
\n
An exciting opportunity for a customer service professional to join a Global leader in medical devices. In this fast-paced, high-performing team, you'll play a key role in delivering customer excellence, whilst leveraging your analytical mindset and keen attention to detail to manage every aspect of the Order to Cash (OTC) cycle with precision and care.
\n
Reporting to the Customer Services Lead, you will play a pivotal role in ensuring seamless service delivery across the business. Your responsibilities will include processing and managing customer orders, responding to inbound enquiries from hospitals and internal sales teams, and overseeing consignment order logistics and returns.
\n
As part of our high-performing and collaborative team, you'll also establish strong relationships with customers and work closely with both local and national Operations and Sales teams whilst engaging with stakeholders across multiple areas of the organisation to support end-to-end service excellence.
\n
Essential Duties and Responsibilities:
\n
\n
Demonstrated expertise in validating and accurately entering customer purchase orders, ensuring compliance with internal standards and customer requirements.
\n
\n
Consistently meet or exceed assigned Key Performance Indicators (KPIs) and daily/weekly order processing quotas while maintaining high levels of service quality and accuracy.
\n
Efficiently process customer orders using the Esker platform, ensuring all data entries uphold integrity, accuracy, and compliance with company policies.
\n
\n
Verify order details and proactively communicate updates such as backorder notifications and shipment changes through Esker to ensure customer transparency.
\n
\n
Regularly generate and review back-order reports to identify potential delays. Collaborate with customers and the Commercial Team to manage expectations and provide timely updates.
\n
\n
Troubleshoot and resolve non-order-related inquiries with professionalism and urgency, contributing to a seamless and positive customer experience.
\n
\n
Manage incoming customer calls with empathy and efficiency, aiming for first-call resolution and maintaining a high standard of customer service.
\n
\n
Ability to work in a hybrid environment, typically 3–4 days in the office and 1–2 days remotely, as determined by business needs.
\n
Flexibility to work extended hours during peak periods, including month-end, quarter-end, and fiscal year-end, to ensure timely order processing and invoicing.
\n
\n
Process credits and rebills in strict accordance with company policies and procedures.
\n
About the Requirements:
\n
Education and Experience:
\n
\n
Knowledge and Skill Requirements/Specialized Courses and/or Training:
\n
\n
Machine, Tools, and/or Equipment Skills:
\n
\n
About Arthrex
\n
Arthrex is a global medical device company and leader in new product development and medical education in Orthopaedics. With a corporate mission of Helping Surgeons Treat Their Patients Better, Arthrex has pioneered the field of arthroscopy and develops more than 1,000 innovative products and procedures each year. We are a privately held company with a family business culture committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.
\n
Applicants must have full Australian work rights to be considered at this time.
\n
Seniority level
\n
Entry level
\n
Employment type
\n
Full-time
\n
Job function
\n
Administrative, Customer Service, and Distribution
\n
Industries
\n
Hospitals and Health Care, Medical Equipment Manufacturing, and Pharmaceutical Manufacturing
\n
Referrals increase your chances of interviewing at Arthrex APAC by 2x
\n
Sign in to set job alerts for "Customer Service Specialist" roles.
\n
North Sydney, New South Wales, Australia 3 months ago
\n
Sydney, New South Wales, Australia 6 days ago
\n
Customer Service Specialist - Part-Time Fixed-Term Contract
\n
Sydney, New South Wales, Australia 1 month ago
\n
Sydney, New South Wales, Australia 5 days ago
\n
Millers Point, New South Wales, Australia 3 days ago
\n
Sydney, New South Wales, Australia 2 days ago
\n
Sydney, New South Wales, Australia 5 days ago
\n
Sydney, New South Wales, Australia 5 days ago
\n
Consumer Relations Coordinator - Part Time role
\n
Chatswood, New South Wales, Australia 2 weeks ago
\n
Sydney, New South Wales, Australia 6 days ago
\n
Sydney, New South Wales, Australia 2 weeks ago
\n
Sydney, New South Wales, Australia 3 weeks ago
\n
Surry Hills, New South Wales, Australia 1 week ago
\n
Sydney, New South Wales, Australia 5 days ago
\n
Customer Service Executive - Entry Level
\n
Sydney, New South Wales, Australia 3 days ago
\n
Sydney, New South Wales, Australia 2 days ago
\n
Millers Point, New South Wales, Australia 1 week ago
\n
Sydney, New South Wales, Australia 5 days ago
\n
Parramatta, New South Wales, Australia 1 week ago
\n
Sydney, New South Wales, Australia 5 days ago
\n
Double Bay, New South Wales, Australia 1 month ago
\n
Sydney, New South Wales, Australia 2 weeks ago
\n
Sydney, New South Wales, Australia 2 weeks ago
\n
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Customer Service Specialist - AU • Sydney, NSW, AU
Our client is one of Australia's leading fintech businesses, helping thousands of small and medium-sized businesses with innovative payment and banking solutions.With a collaborative, down-to-earth... Show more
Join ARMA, part of the Credit Clear Group, a fast-growing ASX-listed technology disruptor transforming debt recovery.Based in the same complex as The Grounds, Alexandria, we specialise in commercia... Show more
Full time in office, Macquarie Park location, with on-site parking and close to transport.Join a leading global organisation operating within the consumer product goods sector, supporting a diverse... Show more
Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services.We specialise in respiratory diseases and have a strong reputation in sleep diagn... Show more
Client and Sales Administration.Customer Service Representative.Rydalmere, NSW | Full-time | $78,000 + Superannuation.We've partnered with a global leader in electrical solutions and electrificatio... Show more
We think outside the box by redefining recruitment.Through long-term partnerships, we connect the right people (You) with the right opportunities to shape careers and drive change in Australia and ... Show more
Super – Flexible (Annual Salary reviews).Wellbeing Days annually after probation.Career progression and development opportunities (All current leaders have worked their way up).Are you an experienc... Show more
Kickstart your career at Australia’s number one address in property!.Join a collaborative team delivering great customer experiences!.Permanent full time role based in Sydney.With bold and ambitiou... Show more
Your work at TAL will have a direct impact on the lives of over 5 million Australians, often during their most challenging times.Alongside our partners, you’ll contribute to meaningful work that ma... Show more
Personal Injury Claims Management.Our goal is to help people get their lives back through.We continue to experience ongoing growth and now have over.We foster a learning culture that allows for us ... Show more
ASX-Listed | Growing FinTech | B2C | Sydney CBD (Hybrid).If you’re someone who genuinely loves client and customer service and wants to be part of shaping the customer experience representing inves... Show more
About Breguet, Blancpain and Glashütte Original.This is a rare opportunity to work with three of Swatch Groups respected prestige brands Breguet, Glashütte Original, and Blancpain.With an uninterru... Show more
