Customer Experience Specialist

Job Description

Customer Experience Specialist

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Location: Head Office
\n Employment: Permanent

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Responsibilities

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• Development and management of a customer loyalty programme for Chery and create lifetime value through the programme.
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• Evaluate the programmes performance and investigate opportunities to recommend promotions and strategies that drive member engagement (e.g., ROI, new member acquisition and activation goals).
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• Planning and execution of Chery customer events. Support with project and event executions for the Brand.
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• The organisation completion of both online and offline customer activities.
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• Set up a scoring system for customers to recommend potential customers to purchase cars.
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• Manage all day‐to‐day activities associated with the overall success and growth of assigned loyalty programmes and customer events.
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• Completion of dealer instruction manuals.
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• Recruitment of new customers and brand ambassadors to the Chery brand.
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• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken in collaboration with customer care department.
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• Track and compile regular user analysis data based on sales information (customer portrait analysis, customer demand analysis).
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• Dealer customer operation support (activity guidebook, execution guide).
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• Develop long‐term customer operation strategy output and adjustment, coordinate with Brand and aftersales department. Support in marketing strategy by providing ideas based on customer analysis.
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Qualifications

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• Bachelor's degree.
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• 2-5 years' experience in marketing / brand coordination.
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Skills

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• Excellent written and verbal communication skills.
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• Ability to manage multiple priorities.
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• Presentation skills and MS Office suite skillset.
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• Be able to work under deadlines.
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• Better to have Moderator experience and no stage fright.
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Please forward your CV to recruitment@chery.co.za and use reference CUSTEXP.