Rental Service Agent

Job Description

Job Description

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Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you! We are currently seeking a sales motivated and customer‐oriented Sales & Customer Service Officer to join our Melbourne Airport team on a full‐time basis.

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Benefits

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• Competitive hourly rate + shift loadings + uncapped incentives
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• Performance‐based incentive program
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• Six weeks' employer‐paid parental leave (in addition to government entitlements)
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• Ongoing training and career development opportunities
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• Global brand opportunities across AU/NZ and beyond
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• Proudly ranked in the Top 30 of the 2025 GoodCompany Awards
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• Same‐day pay through our financial wellbeing partner
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• Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more)
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• 24/7 wellbeing support via EAP and the Calm App
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Responsibilities

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• Greet and assist customers in renting vehicles based on their preferences and needs
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• Process rental agreements accurately and efficiently
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• Promote and upsell additional products and services
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• Address customer inquiries and concerns promptly and professionally, with a service‐first approach
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• Achieve or exceed individual and team sales targets
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• Inspect vehicles before and after rental periods, noting any damages
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• Maintain knowledge of current promotions, services, and products to assist with sales efforts
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• Build strong customer relationships to encourage repeat business and referrals
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• Detail and clean vehicles to business quality standards
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• Refuel and transport vehicles
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Qualifications

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• Previous experience in sales, customer service or retail
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• Car rental experience is highly desirable
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• Excellent communication and interpersonal skills, with a customer‐first mindset
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• Confident using computer systems and technology
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• Ability to work efficiently in a fast‐paced, high‐pressure environment
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• Flexibility to work on a rotating shift roster – 7 day shift work including weekends and public holidays
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• Valid Australian driver's licence with a clean driving record
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• Full working rights in Australia (current and ongoing)
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• A positive, proactive and team‐oriented attitude
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