Year 11-12 Learning Coach & Study Success Mentor

Job Description

Details

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A Dymocks' education company, Dymocks Tutoring/Talent 100 is looking to be a market leader in school tutoring services, renowned for helping students succeed by improving marks and confidence.

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We're looking for a motivated and empatheticLearning Coachto act as a "success coach" for year 11 and 12 students. In this role, you will help students improve their grades and confidence by providing high-touch academic support and proactive mentorship.

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About the Role

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This is an all-rounder role that combines direct student support with customer service and family engagement. Reporting to the Head of Teaching and Learning, you will be responsible for:

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• Academic Support:Providing immediate, fair-use academic assistance during Homework Help sessions by responding to subject-specific and study-related questions.
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• Student Outreach:Making outbound academic check-in calls to support student engagement, identify learning gaps, and implement appropriate interventions.
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• Success Coaching:Helping students plan and manage their study, track assessment results, and connect with targeted learning resources.
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• Growth & Engagement:Supporting growth initiatives by promoting additional subjects and encouraging referrals to the Dymocks Guru Discord channel.
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• Reporting:Maintaining clear and accurate student and customer records, and delivering daily updates on service usage and outreach outcomes.
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About you

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To be successful in this role, you will be a high achiever who balances academic expertise with the emotional intelligence required to coach senior students toward success.

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Essential:

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• Academic Excellence:A high ATAR (95+) with a Band 6 in HSC English (up to Advanced), Maths (up to Advanced), and at least one Science or HSIE subject.
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• Availability:Consistent availability for at least 4 nights per week (Monday–Sunday) between 6:00 pm and 10:00 pm.
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• Communication:Excellent verbal and written communication skills with the ability to "read between the lines" to understand a student's struggles.
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• Organizational Skills:Strong ability to pivot between providing academic help and making outreach calls.
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• Compliance:A current employee Working With Children Check (WWCC) is mandatory.
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Desirable:

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Previous experience in sales or customer service calls within an educational setting.

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What Success Looks Like

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• Delivering high-quality academic support with consistently positive student feedback.
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• Completing academic check-ins on time, with clear actions and documented outcomes.
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• Identifying learning gaps that drive measurable improvements in engagement or performance.Maintaining accurate, timely records and daily reporting aligned with service and outreach KPIs.
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• Contributing to growth targets through subject recommendations and referrals.
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Why Dymocks Tutoring

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• Transform Lives:You will have the opportunity to contribute to an amazing educational business that genuinely transforms students' lives.
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• Great Culture:Join a friendly and fun team environment where you can collaborate with like-minded peers.
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• Competitive Rewards:We offer a competitive remuneration package along with performance incentives.
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General Information

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You must have the right to work in Australia and provide evidence of this to us.

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The application process is:

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• Apply Now
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• Complete all options and attach supporting documentation for HSC or University Results and Awards
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• We may invite you to provide a video introduction which is a very brief, preferably unedited, intro
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• We then invite you to a face-to-face interview.
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• Pass the interview - welcome to the team!
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