Project Manager - Digital & Knowledge Integration, Cancer Navigation Service

Job Description

Cancer Council NSW is Australia's leading cancer organisation, and our vision is to change the path of cancer and make sure no one walks alone. We are dedicated to meaningful careers where you will not only change the lives and futures of people affected by cancer, but you will work in a multi-award winning culturally connected environment.

\n

About Us

\n

Cancer Council NSW (CCNSW) is a community funded and focused not-for-profit. We are the largest cancer charity in NSW, and our point of difference is that we work across every area of every cancer, from research right through to support.

\n

At CCNSW we understand that nothing feels better than doing work you really care about. As Australia's leading organisation supporting all people impacted by all cancers, we understand how good it feels to make a difference. We know that almost 1 in 2 Australians are affected by cancer during their lifetime, and by joining the passionate team at CCNSW you'll know that each day the work you're doing will positively impact people in your life and Australia.

\n

Together, we will work towards our goal of a cancer free future, while at the same time encouraging you to get the most out of your life with a supportive environment anchored in flexibility, physical and mental wellbeing to bring out the best of what makes you uniquely you. CCNSW we're here for meaningful careers that feel good.

\n

About The Team

\n

As part of the Commonwealth-funded Australian Cancer Nursing and Navigation Program (ACNNP), the Cancer Council Federation will deliver a national cancer navigation service, expanding our existing cancer information and support line (13 11 20), to include new digital navigation and support offerings. The vision of the service is to support, inform and empower all people affected by cancer through the provision of compassionate assistance, emotional support and evidence-based up-to-date information, throughout the cancer experience.

\n

As part of the project, a single digital platform will be developed, consolidating Cancer Council cancer information and integrating searchable databases of support services and information, personalised user experiences, live chat, and a chatbot. Cancer Council NSW is the business lead for digital navigation, which includes ensuring the platform aligns with the service plan and meets user needs, implementing the Cancer Council Information Strategy, and developing a new National Navigation Service Directory.

\n

The role will be based at Cancer Council NSW, within the Cancer Information and Support Services (CISS) Division. CISS aims to empower and support people affected by cancer, so that no one needs to face cancer alone. This Division assists people as they navigate the cancer journey, easing their emotional and practical burdens and helping them make informed decisions.

\n

About The Role

\n

Collaborating closely with the Director Cancer Information and Support Services, the Manager Cancer Support and Navigation, and the Manager Cancer Information and the Cancer Information Team, this role will ensure the successful delivery of the digital navigation experience for the National Cancer Navigation Service. This is a full-time 2-year contract located at our Woolloomooloo office.

\n

Key Responsibilities Of The Role

\n

\n
• Accountable for ensuring the digital platform meets strategic, operational, and user-centric goals, aligned to the service plan, including engaging stakeholders for input and validation, defining user requirements, managing roadmaps, resolving blockages, and coordinating delivery teams and vendors.
\n
• Accountable for managing and delivering work packages assigned to the Navigation Knowledge Stream through the full project lifecycle using best practice project management methodologies and in alignment with Navigation Program Management Office policies and systems. This includes the preparation of high-quality project management documentation such as project plans, scope documents, timelines, communication plans, workshop presentations, updates, and reports.
\n
• Collaborate with the Navigation Technology Project Manager and the technical teams leading the website build and the delivery of other digital tools and capabilities.
\n
• Collaborate with other Project Managers and subject matter experts across the Federation working on the Project.
\n
• Work with Cancer Council Australia Project Management Office to enable the recruitment and selection of contracted staff and suppliers/agencies to deliver work packages.
\n
• Work closely with CCNSW Managers and Cancer Information team to manage contracted suppliers/agencies and ensure they meet their deliverables to time and budget.
\n
• Working with project team members including allocating activities, mentoring, and managing the performance of project work.
\n
• Oversee budget and risk management processes for the knowledge projects.
\n
• Manage ongoing reporting to the Cancer Council Australia and Cancer Council NSW Project Management Offices.
\n
• Prepare reports and papers for the Steering Committee and other governance forums.
\n
• Adhere to all CCNSW internal policies and external legislations, including but not limited to Privacy Act, PCI Compliance, Charitable Fundraising Act requirements, and financial controls.
\n
• Contribute to the documentation of internal policies and processes.
\n

\n

Essential

\n

About you

\n

\n
• More than 5 years' experience in senior project management or program implementation in a complex operating environment.
\n
• Extensive experience leading enterprise-wide digital transformation initiatives, with a strong focus on enhancing customer experience, streamline operational workflows, and integrating innovative technologies—particularly within the health care and cancer sectors.
\n
• Proven experience in the development and delivery of change management strategies.
\n
• Critical analysis and strategic thinking skills, including the ability to synthesise information, explore problems and develop solutions.
\n
• Experience identifying, engaging, and collaborating with a range of internal and external project stakeholders to achieve project outcomes.
\n
• Effective communication and interpersonal skills with proven ability to build rapport and facilitate trusting and credible relationships, including with senior management.
\n
• Ability to adapt to changing project requirements and organisational priorities.
\n
• Strong problem-solving and communication skills.
\n

\n

Desirable

\n

\n
• Experience working in the health care or cancer sector.
\n
• Experience working in digital publishing.
\n

\n

About The Benefits

\n

\n
• Generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year.
\n
• Recognised for Voice Project's 2021 and 2023 "Best Workplace" Award as well as Xref "Best Workplace" in 2025.
\n
• A balanced organisational approach to WFH and office.
\n
• Work for purpose and know that your work fosters an engaged, diverse, and culturally aware organisation.
\n
• Discounts available for everyday expenses such as private health, retail, and fitness.
\n

\n

CCNSW is an inclusive place to volunteer and work. We embrace diversity, celebrate our differences, and inspire each person to be their authentic self at work. As we strive to represent the communities we serve, we welcome and actively encourage applications from Aboriginal and Torres Strait Islander people and other diverse groups.

\n

If you require any adjustments to submit your application, please get in touch with us at careers@nswcc.org.au

\n

Apply online by visiting our website directly, copying the following link and then click on the role title and submit your cover letter and resume: www.cancercouncil.com.au/jobs

\n

Closing Date: Monday 8th September 2025

\n

Seniority level

\n

\n
• Mid-Senior level
\n

\n

Employment type

\n

\n
• Contract
\n

\n

Job function

\n

\n
• Project Management
\n
• Industries
\n
• Community Services
\n

\n

Referrals increase your chances of interviewing at Cancer Council NSW by 2x

\n

Sydney, New South Wales, Australia

\n

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.