Account Manager - Bilingual Mandarin

Job Description

Description\n
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Eightcap operates at the intersection of cutting-edge technology and global financial markets. Headquartered in Melbourne with a global footprint spanning the UK, Cyprus, and Bulgaria, we build the high-performance infrastructure that connects the world to CFD markets - reliably, securely and with precision.

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We are seeking an Account Manager to support Eightcap’s growth by converting leads into active traders and expanding our footprint within the Chinese-speaking market. This role is critical in bridging the gap between market interest and client acquisition through educational initiatives and proactive pipeline management.

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Key Responsibilities:

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• Sales & Pipeline Growth: Convert warm leads into active traders and consistently meet or exceed monthly KPIs and sales targets.
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• Educational Leadership: Design and deliver high-impact educational materials, webinars and seminars (online and offline) to engage prospects and empower existing clients.
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• Full-Cycle Lead Management: Proactively build and manage a robust sales pipeline while overseeing relevant communication channels, including company social media accounts.
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• Market Authority: Maintain a deep understanding of financial markets to clearly articulate market news, complex trading products and Eightcap’s value proposition to a diverse audience.
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• Client Relationship Management: Provide premium customer service by handling feedback, requests and technical queries with speed and professional precision.
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• Operational Excellence: Prioritize high-value tasks and meet deadlines within a fast-paced team environment, ensuring a seamless transition from lead to active client.
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• Internal & External Stakeholders: Collaborate cross-functionally with internal teams, including Sales, Marketing, Compliance and Engineering, while managing strategic external relationships with retail clients, wholesale traders and external vendors to ensure a seamless end-to-end client experience.
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Requirements\n
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• Native or professional fluency in Mandarin and English is required; Cantonese is highly regarded.
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• A demonstrable interest in FX, CFDs and global financial markets, with the ability to translate market trends into client opportunities.
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• A results-driven professional with a passion for high-performance sales and a commitment to delivering a premium client experience.
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• Exceptional organisational skills and meticulous attention to detail, with the ability to prioritise high-value tasks in a fast-paced environment.
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• A creative trouble shooter who can think analytically to resolve day-to-day issues under pressure.
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• A deep respect for diversity and the ability to engage effectively with stakeholders from multicultural backgrounds.
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• A proven ability to work independently, take initiative and drive projects from conception to completion.
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• A background in telemarketing or professional call centres is considered a plus.
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• RG146 qualification is highly advantageous.
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Benefits\n
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What's it like to work at Eightcap?\n

We have built a performance-driven environment where you're given the autonomy to drive change and the accountability to own the results. We provide a space for the ambitious, adaptable and collaborative to deliver outcomes that fuel our success while building the skills and experience that defines a career.

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We also support you through:

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• Ongoing investment in your career development, including technical and professional training.
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• Wellness and lifestyle perks, such as monthly corporate massages.
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• Drinks every Friday.
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• Parental leave entitlements.
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• Staff referral bonus programme.
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• Annual flu vaccinations.
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• Purchased leave.
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• Novated leasing options for vehicle financing and management.
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• A great CBD location with easy access to public transport.
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• A multicultural, collaborative and supportive team culture.
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• Being part of exciting new projects for the company.
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• Regular social activities.
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Don't check every box? Apply anyway. We value talent, grit, and the drive to execute over a perfect resume. If you're ready to grow with us, we're ready to meet you.