Investigations Manager General Insurance

Job Description

Investigations Manager General Insurance – RAA – Multiple Location

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RAA has proudly served South Australians since 1903, offering trusted insurance, motoring, travel and home services to over 830,000 members. With a strong commitment to our purpose- better for members better for our community- RAA is passionate about creating a safer, more sustainable future.

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To continue providing the high level of service our members know and trust, RAA's general insurance business is proudly backed by Allianz Australia Insurance Limited- part of the global Allianz Group. This partnership brings together RAA's deep local understanding with Allianz's global expertise, delivering the best of both local care and international strength for our members.

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About The Role

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• Oversee and guide the investigations team, ensuring effective management, development, and motivation to achieve departmental objectives.
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• Manage and coordinate complex insurance investigations, ensuring thoroughness, accuracy, and compliance with regulatory and company standards.
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• Identify and implement improvements in investigation processes and methodologies to enhance efficiency and effectiveness.
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• Work closely with internal and external stakeholders, including legal, compliance, and claims departments, to facilitate investigations and share insights.
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• Ensure timely and accurate reporting of investigation outcomes, maintaining detailed documentation for audit and compliance purposes.
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About You

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• Experienced operational leader, able to guide, coach and nurture a team, either in the insurance industry or similar corporate, highly regulated environment.
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• Exceptional interpersonal and communication skills to foster strong relationships with stakeholders.
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• Strong analytical skills paired with a compassionate approach to assess complex situations and develop thoughtful investigation strategies.
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• Confident leader with the ability to identify gaps in knowledge, upskill your team and optimize delivery.
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• A commitment to maintaining high standards of accuracy and compliance, with a keen eye for detail in all investigative activities.
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• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
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Benefits And Perks

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• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
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• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
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• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
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• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program—own a piece of your employer!
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• For more details about our benefits, visit the Allianz Careers site.
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About Allianz Group

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Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

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At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

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We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

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Adjustments and support

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If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

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Join us. Let's care for tomorrow.

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www.allianz.com.au/careers