Dabble Millers Point, New South Wales, Australia
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Dabble Millers Point, New South Wales, Australia
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1 week ago Be among the first 25 applicants
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In Australia, Dabble has been operating a licensed sportsbook under the NTRWC since 2021. We're here to deliver extraordinary - with a truly immersive socialised betting experience designed to provide evolutionary entertainment to our punters via genuine interaction and engagement.
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We have office hubs in Darwin, Melbourne, Brisbane, Sydney, Adelaide, and Albury. While we support remote-friendly work, we also encourage our people to take advantage of our national network of offices, offering cross-office sponsored flights year-round to promote collaboration and connection.
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Our global operations span multiple markets, including our innovative Daily Fantasy Sports app servicing the United States which launched in 2023, and our latest launch into the UK in May 2025!
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We are a team of highly driven enthusiasts and we are looking for our next Dabbler to join us as we continue in our journey.
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Overview
\n A key member of the Customer Operations team, the Customer Automations Lead will drive the development, implementation, and optimisation of automation strategies within the Customer Service function. This role is pivotal in enhancing customer experience, improving operational efficiency, and reducing response times through advanced automation tools, with a strong emphasis on leveraging Intercom as a core platform. The successful candidate will lead a team (or work independently, depending on structure) to design and manage automated workflows, chatbots, and integrations that align with the organisation's customer service objectives and regulatory requirements in the wagering industry.
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Primary Location
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This role is currently open to all locations within Australia.
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Responsibilities
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Skills & Qualifications
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Are you a Dabbler?
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A Dabbler's attitude is paramount, as the right person will be able to learn quickly and adapt to any skill gaps. A Dabbler is always a team player, with a willingness to share with and learn from others. Being a remote-first workplace, collaborative working styles are crucial to empower and grow each individual member (eg we prefer openness via public channels to problem solve or ideate on Slack).
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A Dabbler uses their freedom of autonomy to its absolute potential and enjoys contributing to the Dabble community. We hold respect for our peers very highly – there is no such thing as a bad idea. We encourage you to think differently, be brave and strive to always raise the bar. Dabble was born out of thought sharing and should tackle growth in the same way. Dabble embraces empowerment of all people at any level of seniority and experience to 'own their work' and 'talk their book' wherever they can.
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A fulfilling life extends beyond work, and we encourage our employees to prioritise self-care and well-being. This means taking breaks when needed, setting boundaries, and seeking support when facing challenges. We are committed to creating a safe environment where individuals feel comfortable discussing their wellbeing and accessing resources when necessary.
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Remuneration
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The advertised salary for this position is $100,000 -$130,000 + Super + Benefits with room to be flexible.
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Seniority level
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Not Applicable
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Employment type
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Other
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Job function
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Other
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Industries
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Entertainment Providers
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