Client Services Officer

Job Description

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We are seeking an enthusiastic and motivated Administration officer to join our beautiful Mitchell office with 40+ employees on site. The role supports a national administration team and requires full‑time commitment Monday to Friday.

Responsibilities \n

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• Managing incoming telephone enquiries
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• Managing bookings and rescheduling for NDIS services
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• Front‑of‑house duties for the office, greeting clients & customers
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• Allocating new referrals to appropriate clinicians based on experience, location and skill set
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• Owning site presentation, cleanliness and event preparation
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• Completing site audits as requiredCreating and updating electronic records for existing clients
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• Assisting with reporting as required
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• Other additional administration duties as required
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Requirements \n

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• Administration and/or reception experience (desired, but not essential)
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• Previous health knowledge (desired, but not essential)
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• Focus on providing exceptional customer service
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• Exceptional communication skills with internal & external stakeholders
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• Exceptional attention to detail, organisational and time management skills
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• Ability to work effectively as part of a team
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• Willing to undergo a National Police Check
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• Hold or be willing to obtain a Working with Children or Vulnerable Person check
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Benefits \n

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• Equipment and resources including a laptop, mobile phone, complete workstation setup and access to an extensive range of online assessment tools, subscriptions, templates and resources.
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• Multi‑disciplinary team approach working with Behaviour Support Practitioners, Psychologists, Occupational Therapists, Speech Pathologists & Dietitians
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• Intensive induction programme run by our supportive Strategy and Performance team.
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• Opportunities for career progression and advancement due to our priority to promote from within first.
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• Strong and positive reputation within our industry, so you can work for a provider that you can be proud of.
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The ORS Group is a multicultural, diverse, supportive and flexible employer, specifically encouraging applications from Aboriginal and Torres Strait Islander Australians, people from culturally diverse backgrounds, working parents, LGBQT+ and people with disabilities for positions within our company.

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