EAP Clinician -- Hybrid Mental Health Counselor

Job Description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

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An exciting opportunity to join TELUS Health as an EAP Clinician! EAP Clinician – Social Worker, Psychologist or Counsellor Full-Time Position Multiple roles available Hybrid Working Arrangement

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About Us

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TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. At TELUS Health, we believe in the power of human connection to improve health and wellbeing outcomes. Through our Employee Assistance Program (EAP) and digital wellbeing solutions, we support organisations across Australia, New Zealand and Asia to build safer, more resilient, and more connected workplaces.

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The Day‐To‐Day

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• Provide short‐term counselling services through the Telus Health Employee Assistance Program (EAP)
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• Support a diverse set of clients dealing with various personal issues that may or may not be work-related
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• Manage clients facing urgent or crisis situations requiring immediate attention
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• Deliver services through multiple modalities including face‐to‐face, telephone, video sessions, and chat
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• Clinically manage client risk within a short‐term counselling framework
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About The Role

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We are currently looking for a mental health clinician to join our Telus Health Employee Assistance Program (EAP) team. This vital role sits at the heart of workplace wellbeing, where you'll make a meaningful difference in people's lives during their most challenging moments. You'll provide essential mental health support to employees across diverse organizations, helping them navigate both personal and work‐related challenges.

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This role offers the opportunity to work with a broad spectrum of clients across multiple service delivery channels, ensuring accessibility for those who need immediate assistance or prefer different modes of communication. The position requires both clinical excellence and adaptability, working within a short‐term counselling framework designed to provide effective, timely interventions.

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You'll be part of Telus Health's commitment to supporting employee wellbeing at scale, contributing to a service that directly impacts thousands of individuals and their families.

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About You

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• Qualifications in Counselling, Psychology, or Social Work
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• Professional registration with the relevant health professional body (AHPRA, AASW, ACA, PACFA)
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• Minimum three (3) years counselling experience
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• Ability to clinically manage client risk and work within a short‐term counselling framework
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• Confidence with computer systems is an asset
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For You

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• Flexible working arrangements – including working from home options and adjustments to hours. We can work with you to find mutually suitable arrangements
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• Access to peer consultation and external supervision
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• Access to hundreds of professional development courses to help you further your clinical skills as you see fit
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• Career progression opportunities for the right clinicians, including leadership positions or specialist services
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• Additional benefits including wellbeing days, volunteer days, and a generous parental leave policy
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A bit about us

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We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

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We offer accommodation for applicants with disabilities, as required, during the recruitment process. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process. Being part of the team at TELUS Health is more than a job; it's a career-defining experience.

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It allows you to do innovative and meaningful work with talented and collaborative teams. It's an opportunity to improve businesses and lives by building healthier, happier workplaces. And it's a chance to build genuine, long‐term relationships along the way. A place to experience more Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded.

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You will be leveraging our world‐leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world.

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Talented people who care

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Coming to work each day is an opportunity. It's a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone.

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Work that matters

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Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.