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FDJ UNITED
Customer Service OperatorFDJ UNITED • Darwin, NT, AU
Customer Service Operator

Customer Service Operator

FDJ UNITED • Darwin, NT, AU
30+ days ago
Job description

Job Description

We are looking for a Contact Centre Operator (Casual) to attend customer service enquiries and providing resolution for our customers in the gaming space.

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Job Description

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  • Field a range of enquiries between Unibet and our customer base using various means of correspondence which includes telephone, email and web-chat
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  • Provide and source accurate information to attend to and resolve customer enquiries and resolution of client issues
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  • Will be required to collaborate with other departments and business units to attend to customer enquiries and resolve client issues
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  • Needs to clearly manage customer expectations using the various means of correspondence
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  • Communicate with our customers using the tools and applications supplied by Unibet
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  • Perform expected duties to the predefined quality standard of work
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  • Complete the required set of tasks and duties within defined service levels, timeframes and industry standards
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  • Perform related duties as assigned, within your scope of practice
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  • Efficiently and professionally answer calls and emails from customers, providing betting information and accurately completing bet placement on their behalf.
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Qualifications

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  • A genuine passion for sport and/or racing
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  • Strong attention to detail, ensuring accuracy in all tasks and interactions
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  • A positive and resilient mindset, with the ability to remain composed under pressure
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  • Excellent verbal and written communication skills, enabling clear and professional interactions with customers and colleagues
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  • Solid computer proficiency, with the ability to navigate multiple systems efficiently
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  • The ability to multitask effectively, managing competing priorities while maintaining high-quality service
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Key Responsibilities (Training Provided)

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  • Handle inbound calls and emails efficiently and professionally, providing accurate betting information and placing bets on behalf of customers where required
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  • Respond promptly to customer enquiries across phone and email channels, ensuring a high standard of service at all times
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  • Support the maintenance and documentation of team procedures to ensure consistency and compliance
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  • Continuously build knowledge of products, services, and industry updates to deliver informed customer support
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  • Promote responsible gambling by encouraging sustainable play and helping maintain a safe and positive environment for all customers
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Customer Service Operator • Darwin, NT, AU

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