Office Administrator

Job Description

The Data Center Operations Facilitator is responsible on a daily basis for providing administrative support to the Operations team to allow their time to be better devoted to the day-to-day running of the business and to meet SLA's. The Facilitator supports a campus of data centers across an assigned location with various administrative tasks and ensures the facilities are well maintained.

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Key responsibilities:

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• Coordinate consistent office management functions across all Data Centers within the assigned campus in line with national standards
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• Build positive working relationships with key stakeholders within and outside the business
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• Manage stakeholder expectations and juggle conflicting deadlines
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• Consider and initiate opportunities for process improvement
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• Support the AU Operations Support team to facilitate effective administration and office operating procedures
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• Effectively manage and track spend across key budget categories within assigned campus under guidance of AU Operations Support team
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• Support the AU Operations Support team with presentation of updates and statistics on campus activities
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• Consistently coordinate daily operational procurement requirements across assigned campus
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• Consistently coordinate and prepare monthly customer reporting requirements across assigned campus to a high level of attention to detail and within expected timeframes
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• Collaborating with technical and administrative stakeholders, internally and externally, to resolve issues and ensure accuracy of customer reports
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• Support Data Center Manager with ad hoc reports and projects as required
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• Coordinate training activities for local Operations teams across assigned campus
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• Provide support on Operations and company wide events across multiple locations when needed
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• Proactively resolve or escalation of issues requiring attention
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• Champion best practice initiatives across campus to support business strategy (e.g. sustainability)
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• Consider opportunities for process improvement
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• Embody the Equinix culture daily in all interactions with internal and external customers
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Organisational Support Responsibilities

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• Managing positive business relationships with key vendors and staff across campus
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• Managing purchase orders, receipting and timely payment of invoices associated with office management responsibilities and other key projects
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• Proactively share suggestions and feedback on changes required across assigned campus
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• General office support such as managing supplies and storage areas, catering orders, courier bookings, and coordinating team events on occasion
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• Maintenance of office common areas and equipment
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• Assist with documenting procedures from time to time
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• Provide relief support to other Data Center Operations Facilitators when required
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• Assist with workstation setups and tours for new hires to ensure a smooth transition into the business
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Qualifications, key skills and attributes:

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• 3 years in an administration role
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• Advanced level Microsoft Word and Excel
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• Experience in purchase ordering ideal, particularly COUPA system
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• Data Centre or IT experience advantageous but not essential
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• High level of integrity and respect for confidentiality
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• Proactive with the ability to work independently or in a dynamic team environment
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• Highly organized and ability to prioritize and manage time effectively
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• Ability to work across a range of administrative, project and support activities
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• Strong customer and service-delivery focus
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• Strong written and verbal communication skills
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• Ability to communicate effectively with stakeholders at all levels of seniority
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• Self-motivated with a positive, can‐do attitude
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