Export Operations Officer

Job Description

We're seeking an experienced Export Operations Officer to join our Chullora site and play a critical role in delivering seamless export outcomes across our international markets. This is a hands‐on, operational role responsible for executing end‐to‐end export processes, ensuring compliance, accuracy, and on‐time delivery.

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You'll work closely with Planning, QA, Operations and Logistics teams to ensure Primo products reach global customers efficiently, safely, and compliantly.

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Key Responsibilities

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• Coordinate and execute end-to-end export operations from documentation preparation through to shipment dispatch and delivery
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• Prepare, verify, and control export documentation including commercial invoices, picking lists, MTCs, flowcharts, and traceability records
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• Ensure all exports comply with regulatory, customer, and destination-country requirements
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• Manage export labelling, including AI and AA regulatory labels, ensuring correct application and reconciliation
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• Maintain accurate tallies, secure storage, and audit-ready records of all export labels
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• Manage inbound and outbound MTCs to support full product traceability
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• Coordinate road, sea, and air freight bookings with transport providers, freight forwarders, and customs brokers
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• Monitor export shipments and proactively resolve delays, disruptions, or compliance risks
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• Prepare load plans, dispatch schedules, and transport instructions
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• Manage temperature monitoring devices for temperature-controlled shipments, including activation, retrieval, reporting, and deviation escalation
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• Support export planning, capacity management, audits, and continuous improvement initiatives
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• Provide cross-functional support to supply chain, quality, operations, and customer service teams
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• Proactively elevate operational risks, delays, or compliance issues to the Factory Logistics Manager
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About You

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• 2–4 years' experience in export operations, logistics coordination, or supply chain administration
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• Strong understanding of export documentation, traceability, and international shipping processes
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• Experience working in FMCG, manufacturing, food, or other fast‐paced operational environments
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• High attention to detail with strong organisational and time‐management skills
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• Confident communicator who enjoys working cross‐functionally and in hands‐on operational environments
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• Valid forklift licence (preferred but not mandatory)
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Why Join Primo?

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At Primo, we're committed to creating a workplace where people feel supported, valued, and connected. You'll also enjoy:

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• Discounts on health insurance and a range of leading retail partners
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• Exclusive savings at the Hans onsite butcher & deli shop
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• Free onsite parking for an easy commute
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• A major FMCG business with long‐term career growth and development pathways
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• Market‐leading brands with strong customer relationships
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• A collaborative culture focused on continuous improvement, growth, and excellence
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• Novated car leasing options
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• The opportunity to work in a role with real ownership, visibility, and impact across our export operations
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Ready to Apply?

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If you're a proactive, detail‐driven export professional who thrives in a hands‐on operational role, we'd love to hear from you.