Business Development Executive

Job Description

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Emporium Hotel South Bank features 143 luxuriously appointed suites with all the comforts you could ask for. Recognised for its bold design, boutique luxury, and award-winning guest experiences, Emporium Hotel South Bank is one of Australia’s leading luxury hotels. Home to FIRMA Italian, Reserve Cellar and Wine Bar, Belle Époque, the Terrace Rooftop Bar, and a state-of-the-art events level.

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About the Role

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We are seeking a full time, highly motivated, and enthusiastic individual to join the Hotel's Sales & Marketing Team as Business Development Executive.

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In this role, you will proactively identify and secure new business opportunities while nurturing and expanding key and target accounts across the Corporate, Groups, and Conference & Events segments. Reporting to the Director of Sales and Marketing, you will actively promote the hotel's products and services, generate qualified leads, and maximise revenue through strategic cross-selling across all hotel departments.

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This is a dynamic, multi-faceted role that requires excellent organisational, multi-tasking, and communication skills.

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Key Responsibilities:

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• Proactively target new Corporate Accounts, acting with initiative and purpose to drive business growth
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• Maintain small – mid level Corporate Accounts, monitoring production on a monthly basis with accuracy and attention to detail
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• Co-ordination and hosting of familiarisations and site inspections across all Sales Segments, delivering an engaging, enriching and professional experience
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• Assist with implementing Business Plan and Sales Strategy, contributing with a team-focused and ownership mindset
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• Promptly respond to incoming enquiries for Corporate Rates, Groups and MICE, ensuring an efficient and effortless client experience
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• Follow up and execute contracts for Corporate, Groups and MICE with accuracy, integrity and professionalism
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• Developing quotes and proposals tailored to client needs, ensuring value and quality outcomes
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• Establish and maintain relationships with key clients to develop future business, grounded in trust, respect and long-term partnership
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• Attendance in Trade Shows, Networking Events and Interstate Sales Trips
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• Remaining up-to-date with rates, packages and operational details of the hotel in order to confidently and professionally handle site inspections with the hotel’s client base
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About You

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• Minimum of 2 years’ experience in a similar role; hospitality or luxury hotel experience highly regarded
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• Strong ability to build rapport and foster positive relationships with both clients and internal stakeholders
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• Highly organised, proactive, and capable of managing multiple priorities with strong attention to detail
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• Outstanding personal presentation and attention to detail
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• Collaborative team player with the ability to work effectively across departments
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• Enthusiastic, curious, and passionate about luxury hospitality, events, food and beverage
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• Confidence in using hotel-based computer systems, with Opera Cloud experience highly regarded
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• Professional, and client-focused, with a commitment to delivering exceptional experiences
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Why Join Us?

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• Work with a passionate, creative team in one of Brisbane’s most iconic luxury hotels
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• Access industry perks and opportunities for career development
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• Employee discounts on accommodation, coffee, and food
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• Dry-cleaning of work attire
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• Our People Matter - Celebration of employee milestones and achievements
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• Warm and supportive culture
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• Monthly wellbeing programs, and
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• Employee recognition.
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