Internal Sales / Key Account Manager

• Financially Strong Company
• Excellent Career Prospects
• Training & Development Opportunities

AWM Electrical & Data Suppliers is a market leader in the supply and distribution of electrical, lighting and data products with a national store network across Australia. Our parent company, Metal Manufactures Limited, was established in 1916 and has grown into a large and diverse Australian company, of which AWM Electrical & Data Suppliers is a vital part.

Our Airport West store is looking for a highly motivated, well organised and customer-focused person to join the team as an Internal Sales / Key Account Manager.

About the role

This is a key customer-facing role focused on looking after a portfolio of valued customer accounts while supporting the day-to-day operation of a busy electrical wholesale store.

The successful candidate will be responsible for building strong customer relationships, processing orders accurately, managing backorder follow-up and ensuring our key customers receive reliable service from all stages - enquiry through to delivery.

Key responsibilities

• Manage and support a portfolio of key customer accounts.
• Answer inbound phone enquiries and provide helpful, professional customer service to new and existing customers.
• Process customer orders accurately and efficiently.
• Assist with internal sales, pricing enquiries and product information.
• Prepare quotes and follow up customer requirements.
• Follow up with suppliers regarding customer backorders and keep customers informed.
• Liaise with team members, suppliers and customers to achieve strong service outcomes.
• Identify opportunities to support customer growth and strengthen account relationships.
• Maintain accurate records and follow internal processes.

About you
The ideal candidate will bring a strong customer service mindset, industry knowledge and the ability to manage multiple priorities in a fast-paced store environment.

• Previous electrical wholesale experience is highly desirable.
• Knowledge of electrical suppliers, products and industry processes.
• Previous sales, internal sales, customer service or account management experience.
• Strong communication skills and the ability to build long-term customer relationships.
• Sound computer literacy and confidence using business systems.
• High attention to detail, accuracy and follow-through.
• Current drivers licence.
• A proactive, organised and team-focused approach.

Also highly regarded

• Strong product knowledge across electrical, lighting, data, industrial and trade supplies.
• Experience supporting contractors, commercial customers or project-based requirements.
• Ability to prioritise urgent customer needs while maintaining a high standard of service.

What we offer

• Monday to Friday role.
• Secure opportunity with a financially strong, well-established Australian company.
• Excellent career opportunity within a national electrical wholesale network.
• Training and development opportunities.
• As part of a supportive and dynamic team, you'll enjoy genuine career development opportunities, a strong team culture, and access to MMEM's highly regarded profit share program, which rewards employees for both business success and individual contribution.
• Exposure to leading suppliers, brands and customers in the electrical industry.

If you are ready to start building a career, this is your chance, apply now and grow with AWM Airport West.