Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Job Description

Ready to Make a Difference? Join Our Iconic Team at Telstra!

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At Telstra, we're more than just a leading telecommunications company - we're where passion meets purpose. As a Retail Customer Service & Sales Consultant, you'll have the opportunity to work for an iconic Aussie brand that's been connecting Australians for generations. You won't just be a friendly face in-store—you'll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

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Opportunities available across these locations:

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• Mackay
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• Mount Pleasant
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What You'll Be Doing

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• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
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• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
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• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
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• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
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Salary And Benefits

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• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
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• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
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• Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step.
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• Flexibility: We offer flexible working hours and a supportive approach to parental leave-do it your way!
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• Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
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• Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.
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Is It You We're Looking For?

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• Great Communication Skills: You're a natural at connecting with people and making their day better.
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• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
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• Sales Drive: You're motivated to achieve (and exceed!) sales targets and KPIs.
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• Passion for Learning: You're eager to grow and develop your skills in a dynamic environment.
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• Resilience and Positivity: You have a can-do attitude, even when things get busy.
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• Customer-Facing Experience: Previous experience is a plus but not required-bring your enthusiasm and we'll teach you the rest!
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