Implementation Specialist

Job Description

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Join to apply for the Implementation Specialist role at Xemplo

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3 days ago Be among the first 25 applicants

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Join to apply for the Implementation Specialist role at Xemplo

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Join Xemplo, a leading provider of workforce management SaaS software, expanding globally. As a key member of our Enablement Team, you'll drive customer success by ensuring seamless adoption, implementation, and configuration of the Xemplo suite.

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You will work with a diverse and talented group of professionals globally. Headquartered in Sydney, Australia, the right professional will have the opportunity to work remotely, interfacing to a dedicated tight knit implementation team.

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Your previous experience working for a SaaS Provider of Payroll and/or HR Management Software with strong technical experience and a desire to problem solve, investigate and manage solutions will empower you for success in this role.

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What You'll Do (Your Responsibilities)

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• Build and maintain strong internal and external relationships.
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• Collaborate with business end users, customers, and our dedicated product development team.
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• Leverage technical and product expertise to meet customer requirements within defined statements of work.
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• Deliver timely, customer-focused implementation outcomes using established systems and processes, utilising contemporary training and collaboration software and solutions.
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• Work independently on implementation projects utilising the input and assistance of team members when required.
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• Work directly with customers to troubleshoot and resolve application/system issues efficiently to drive customer satisfaction
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• Problem-solve and troubleshoot to diagnose technical issues, aiming for first time resolution
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• Support colleagues to promote learning and drive effective and efficient practices
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• Ensure successful delivery of Xemplo to new customers
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• Ensuring company standards and procedures are followed.
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Essential

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Who You Are (Your Experience)

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• At least 5 year's experience working with or supporting HR, Payroll, or Time and Attendance solutions
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• Professional experience with strong SaaS software knowledge, ideally in workforce management, staffing, recruitment, or payroll including business management or ERP software systems.
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• Previous experience as an Implementation Specialist.
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• Experience working independently on client projects, using your initiative to find and develop solutions for clients.
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• Previous experience working with a SaaS Product Team refining requirements and communicating client requirements and challenges.
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• Strong technical and analytical aptitude, specifically in the area of complex, enterprise software applications
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• Proven track record of successfully leading customers to a smooth and timely go-live.
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• Capable of prioritising key deliverables in line with client expectations and deliverables.
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• Technically adept, quick to learn, and adaptable in a supportive team environment.
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• Delivery-focused with excellent interpersonal skills to engage customers effectively.
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• Prior technical/system support experience in a customer-facing role.
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• Solutions focused with strong problem-solving skills.
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• Exceptional analytical, communication and teamwork skills.
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Preferred

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• A confident and professional communication style, both verbal and written.
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• A can-do attitude in a rapidly growing and evolving space.
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• Resilience and the ability to multitask without compromising quality.
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• Work independently and have a solution driven work ethic.
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• Highly customer and service orientated attitude.
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• Aptitude to take ownership of tasks assigned.
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Why Xemplo? Be part of a tight-knit, growing team shaping the future of workforce management globally.

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Seniority level

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Not Applicable

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Employment type

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Full-time

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Job function

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Other

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Industries

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Human Resources Services

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