Sales Enablement Program Manager

Job Description

Overview

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Since we opened our doors in 2009, Square has expanded from enabling payments to software and integrated, omnichannel solutions. We partner with sellers of all sizes to provide tools that help them sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. We embed financial services at the point of sale so merchants can access business loans and manage cash flow in one place.

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Today, we remain focused on building meaningful, lasting solutions that help sellers grow, increase order sizes, and compete at a larger scale.

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The Role

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We're looking for an Enablement Program Manager to join our Sales Onboarding team and lead onboarding and ramp enablement for Square's AU sales reps (SDRs, BDRs, AEs, AMs, and Field Sales AEs). This role will own the strategy, design, and execution of scalable, new hire enablement programs for teams responsible for acquiring new sellers and retaining and growing existing sellers. You'll collaborate closely with Sales Leadership, Sales Ops, Product Marketing, and cross-functional partners to ensure reps are equipped with the knowledge, tools, and training needed to succeed in a complex, fast-paced sales environment.

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We do 1 week of in-person training per month in Melbourne.

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You Will

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• Design and implement a 30/60/90-day onboarding experience tailored to each sales motion, blending live instruction, digital content, lead coaching, and in-field application.
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• Partner with Sales Leadership to define success metrics, identify capability gaps, and continuously evolve new hire training content based on rep performance and business needs.
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• Create and manage new hire assets such as playbooks, certification programs, and manager toolkits.
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• Collaborate with Program Managers, Enablement peers, and cross-functional stakeholders to ensure onboarding content is up-to-date, accessible, and globally aligned.
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• Analyze program effectiveness using data and feedback loops; adjust training plans and rollout strategies accordingly.
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You Have

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• 4+ years in Sales and/or Sales Enablement Program Management or Learning & Development supporting outbound sales teams.
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• Deep understanding of how to build and scale onboarding programs that reflect real-world sales processes and scenarios.
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• Strong instructional design instincts with the ability to convert strategic objectives into tactical learning.
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• Excellent project management skills; comfortable aligning multiple stakeholders across Sales, Ops, and Product teams.
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Application Guidelines

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Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.

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Use of AI in Our Hiring Process

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We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.

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Contact us herewith hiring practice or data usage questions.

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Benefits

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Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offerings. Check out our other benefits at Block.

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Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.