Change Manager - Member Payments Platform

Job Description

Change Manager – Member Payments Platform

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12 Month Fixed Term Contract

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$140k - $150k + super + salary packaging

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Melbourne | Hybrid

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The Opportunity

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Talenza is partnering with a well‐established Australian institution undertaking the implementation of a new enterprise payments platform as part of a broader digital and customer modernisation program. We are seeking an experienced Change Manager to lead delivery‐side change execution across this business‐critical payments transformation. This is a high‐visibility program impacting revenue flows, finance operations and customer‐facing processes.

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The Role

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Working closely with Technology, Finance, Risk and Customer teams, you will:

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• Execute change and engagement activities aligned to the payments platform rollout
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• Drive stakeholder alignment across Finance, Operations and Digital teams
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• Conduct and refine impact assessments across affected business units
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• Lead business readiness and transition activities
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• Support operational process uplift aligned to new payment flows
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• Facilitate workshops with senior and operational stakeholders
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• Track adoption, behavioural change and risk mitigation
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• Ensure compliance and control requirements are embedded
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This role requires a pragmatic operator comfortable working across both technical and business stakeholders in a regulated, member‐based environment.

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You

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• Demonstrated Change Management experience delivering enterprise system implementations
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• Experience supporting payments, billing or financial platform transformations
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• Strong stakeholder engagement capability across Finance, Technology and Operations
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• Experience operating within regulated or complex enterprise environments
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• Proven ability to drive adoption across cross‐functional teams
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• Strong facilitation and communication capability
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• Experience within academia, medical institutions, not‐for‐profit or member‐based organisations highly regarded
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• Prosci / ADKAR exposure desirable
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Benefits

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• $150k + super + salary packaging
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• 12‐month engagement providing program continuity
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• High-profile, revenue‐impacting transformation
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• Enterprise‐scale environmentStrong executive visibility
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