ServiceNow Functional Analyst / Technical BA
Organisation/Entity:Transport For NSW
Job category:Projects
Job location: Macquarie Park, NSW, AU, 2113
Job reference number:108387
Employment type:Permanent Full-Time
Salary range:$137551.0-$154055.0
You excel at connecting the dots as a problem solver, ensuring the seamless delivery of reliable services from beginning to end.
Your innovative mindset is key to creating solutions to complex problems. Our systems drive our organisational success and underpin every journey our customers take. This is your opportunity to be part of an expert team who build and refine seamless technology experiences.
The role focuses on shaping ServiceNow demand pipeline and enabling effective delivery across the ServiceNow platform. You will work with stakeholders to understand business needs, translate them into clear and structured requirements, and ensure work is prioritised, well-defined, and ready for delivery.
It requires solid analytical skills, with the ability to assess impacts across the ServiceNow platform, including integrations, data structures and existing processes. You will support the alignment of solutions to platform standards by working closely with technical resources in the team. This includes ensuring solutions are practical, scalable, and avoid unnecessary complexity.
In addition, the role demands effective collaboration and delivery support capability, to work across internal teams and external vendors, provide clarity to reduce ambiguity and rework, and support delivery activities such as planning, validation, and stakeholder communication. You will identify risks and dependencies early, support decision-making, and maintain a focus on quality and value throughout delivery.
For more information on this position and business unit, view the role description and information pack.
You are confident engaging with stakeholders to understand needs, shape demand, and guide conversations toward outcomes aligned with platform strategy. You are comfortable working in a fast-paced, complex environment and can manage competing priorities with a pragmatic, delivery-focused mindset.
You are proactive in identifying risks, challenging assumptions, and ensuring solutions are fit-for-purpose and sustainable. You are also comfortable working with vendors and delivery partners, ensuring expectations are well-defined and outcomes align with agreed standards.
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.
Flexible work optionsmay be available. Learn more viaFlexible work options and policy
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
#LI-Hybrid
#J-18808-LjbffrServiceNow Functional Analyst / Technical BA • Ryde, AU
Transform lives, every single day.Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen.We are seeking a strategic and tec... Show more
Ready to make a splash in your career? WaterNSW is seeking an experienced.Technology Standards & Governance Analyst (Enterprise Architecture Analyst) (Full-Time, Permanent).Digital Partnerships... Show more
This is an exciting opportunity to join Hyundai Capital Australia (HCAU) at a time of rapid growth following our recent launch.HCAU is the Australian subsidiary of Hyundai Capital Services Korea an... Show more
Welcome to Aristocrat, where innovation meets world-class gaming experiences.As a Salesforce and FSL Support Analyst, you will play a crucial role in supporting our field service staff and the broa... Show more
A leading recruitment agency is seeking a Principal Recruitment Consultant based in Sutherland, Sydney, for a 12-month contract.This role requires experience in business process re-engineering and ... Show more
Naveen's Immigration Services is seeking an experienced ICT Business Analyst to join their team in Parramatta, NSW.This full-time role involves collaboration with business stakeholders to gather re... Show more
A leading financial services firm in Australia is seeking an experienced Application Analyst to support core business systems.You will provide technical support to users, collaborate with the IT an... Show more
Technology Standards & Governance Analyst (Enterprise Architecture Analyst)b.This role is responsible for maintaining and embedding enterprise architecture and technology standards across both busi... Show more
Principal Recruitment Consultant at Collaborate.Experience in business process re‑engineering is essential.Experience in IT Infrastructure uplift | AU Citizen a MUST.Our client is looking for a Tec... Show more
MUFG Pension & Market Services is seeking an experienced Application Support Analyst to join the Group IT team, acting as the first point of contact for business-critical systems support across our... Show more
Department: Performance Analysis Dev and Data Mgt.Department/Agency: Department of Communities and Justice.Location: Parramatta, NSW, AU, 2150.Employment type – Temporary Full-Time, up to 30 June 2... Show more
A respected not-for-profit organization in Australia is looking for a strategic Platform Owner – ServiceNow to lead the enterprise-wide ServiceNow platform.The successful candidate will drive platf... Show more
NSW Department of Customer Service.Be among the first 25 applicants.NSW Department of Customer Service.NSW Department of Customer Service provided pay range.This range is provided by NSW Department... Show more
Initial contract up to 18th of December 2026 (likely extension) .Macquarie Park Based - Hybrid working.We are partnering with a leading Sydney-based university to recruit two Change Analysts to sup... Show more
The JPL Group incorporates Prouds the Jewellers, Angus & Coote and Goldmark stores throughout Australia with over 470 stores and 5,000 team members nationwide.As Australia's largest family owne... Show more
A leading job placement agency is seeking a Junior Level Business Analyst in Sydney, Australia.The ideal candidate will have a minimum of 1+ years of experience in IT and a bachelor's degree is a p... Show more
CompuTracts Pty Ltd (Business Name: Connect One Recruitment) is seeking an experienced Change Analyst to support a large-scale SAP S/4HANA transformation for the NSW Government.The role involves up... Show more
Opportunities to make discounted purchases on a great range of products.Based at Homebush West, free on-site parking or a 10-minute walk from Flemington station.Experience working within a diverse,... Show more
We’re looking for an Analyst Programmer who has:.A degree in Information Technology, Business/Commerce or equivalent experience.Strong SQL skills and knowledge of relational databases.An understand... Show more
Konica Minolta Australia is looking for a Business Analyst - SAP to support and improve our S/4HANA environment with focus on SD and MM.You will work with stakeholders, ABAP developers and vendors ... Show more
){kind=logo}
