Mental Health Clinic Operations Manager

A full-time permanent role within a well-established psychology clinic based in the eastern suburbs of Sydney. For a Practice Manager interested in managing the day-to-day non-clinical operations of a small family-owned psychology clinic specializing in depression and mood difficulties, anxiety, disordered eating, weight management difficulties, emotion regulation difficulties. relationship problems, work and study stress, perfectionism, fertility issues, parenting issues, sexuality concerns, and more.

• Requires practice management experience in a medical environment
• Salary $80k to $100k a year based on experience

Your normal day will have you:

• Maintaining a warm and compassionate demeanor to create a supportive environment for patients
• Handling administrative tasks such as organizing patient files, managing electronic health records, and coordinating communication.
• Staying informed about Medicare regulations and insurance requirements related to mental health services.
• Assisting patients with understanding insurance coverage, processing claims, and addressing billing inquiries.
• Generating and processing invoices for patient visits and services, monitoring accounts receivable, and managing billing discrepancies.
• Coordinating therapist schedules, appointments, and appointment reminders.
• Collaborating with clinical staff to ensure efficient patient flow and coordinated care.
• Performing reception duties when needed, including greeting patients, answering calls, and scheduling appointments
• Supporting therapists by managing administrative tasks, allowing them to focus on clinical responsibilities.
• Ensuring clinic compliance with relevant laws, regulations, and ethical standards.
• Addressing operational issues as they arise and implementing effective solutions.
• Maintaining accurate and up-to-date documentation for auditing purposes.

Your next employer is a small, family-owned clinic nestled in the heart of Bondi Junction. With a welcoming atmosphere cultivated by a husband-and-wife duo, you'll be part of a close-knit team that thrives on a culture of warmth and support. The clinic's convenient location near public transport ensures easy accessibility.

Passionate about helping people overcome the challenges that keep them from living a full and rewarding life, the clinical psychologists at the clinic are dedicated to helping individuals achieve change and healing. The team is experienced at working with individuals at every life stage.

The clinic has particularly strong experience supporting people in Bondi Junction who are dealing with depression and mood difficulties, anxiety, disordered eating, weight management difficulties, emotion regulation difficulties. relationship problems, work and study stress, perfectionism, fertility issues, parenting issues, sexuality concerns, and more.

Having successfully served the community for 12 years, the clinic offers a legacy of exceptional care provision. Excitingly, there are ambitious growth plans for the next 3 years, including the potential expansion to new locations and even opportunities for profit-sharing and clinic management down the line.

You will need:

• Previous experience as a practice manager in a medical environment, demonstrating a solid understanding of the industry's nuances and operational requirements.
• Proven ability to work independently and autonomously, taking on a wide range of responsibilities to ensure the smooth functioning of the clinic.
• A warm and compassionate demeanor, equipped to handle patients with psychological concerns, such as anxiety, depression, and substance abuse, with sensitivity and understanding.
• Possess a leadership mindset, capable of guiding and inspiring a team, within a small clinic setting.
• Exceptional autonomy and decision-making skills, allowing for confident problem-solving and implementation of innovative solutions.
• Adept at fostering a nurturing and supportive atmosphere in alignment with the clinic's culture.
• Excellent communication skills, both verbal and written, to interact with patients, staff, and external partners effectively.

For more information, please call Ragland at 03 9573 1***.

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