Senior Case Manager – Specialty

Our StoryStateCover's purpose is to keep people safe, well and working. A SIRA licensed specialised insurer, we deliver workers' compensation insurance solutions exclusively in NSW.As a Mutual, we work differently. We're trusted partners to our Members (insured local council), collaborating closely to protect their workforce and minimise the impact of workplace injuries.

The Role

Join our dedicated Specialty Claims team as a Case Manager, where you'll strategically manage a portfolio of complex, long-term workers compensation claims across NSW. This isn't about volume - it's about depth and making a genuine impact.

What makes this role unique

You'll work directly with injured workers, employers and service providers to influence strategy and drive outcomes - no intermediaries, and as a specialised insurer, we have greater control of our product and services alongside our relationships with our injured workers and Members. This direct access means you can truly shape the claims journey and achieve meaningful results.

Your focus will span the full spectrum of specialty claims management

• Supporting injured workers with complex and long-term injuries, optimising medical treatment and rehabilitation to improve recovery and return-to-work outcomes
• Reviewing, assessing and determining workers compensation benefits including weekly compensation, whole person impairment assessments, work capacity decisions and work injury damages claims
• Managing complex legal considerations and coordinating investigations
• Applying legislative frameworks strategically to achieve cost-effective, compliant outcomes
• Building strong relationships with Members, proactively communicating developments and collaborating on claims strategies. You'll be supported by injury management specialists, technical advisors and legal experts enabling true collaboration on the most challenging claims.

About You

You're an experienced case manager with a passion for workers compensation and helping people through difficult times. You bring:

• Proven case management experience, ideally with a long-tail claims portfolio
• Strong technical knowledgeacross workers compensation legislation and contemporary injury management practices
• Experience with WPI assessments, work capacity decisions and WID claims(highly regarded)
• Problem-solving expertise- you can navigate complex scenarios and develop strategic solutions
• Relationship-building skillsthat enable you to influence outcomes and collaborate effectively
• Attention to detailand commitment to timely, professional service delivery
• Most importantly:genuine care for peopleand a desire to make a difference in their lives

Why StateCover?

A career, not just a job. We invest in our people because we know that's how we deliver for our Members and their injured workers.

What you'll gain

The opportunity to work alongside experienced workers compensation professionals in a collaborative, supportive environment. You'll learn from talented specialists while accessing ongoing training and development opportunities. Enjoy hybrid working arrangements and a work-life balance from our convenient Sydney CBD location. We offer a competitive salary package, comprehensive benefits, reward and recognition programs, and clear career progression pathways within an inclusive culture where you're genuinely set up to succeed.

The difference you'll experience

As a mutual and specialised insurer, we can focus on what matters - optimal outcomes for injured workers and our Members. You'll have the autonomy to make decisions, the support to handle complexity, and the satisfaction of seeing your work create real change.

Senior Case Manager (Specialty)

Make a difference in the lives of injured workers

Work alongside a professional and talented team of individuals

Excellent salary and benefits package on offer

StateCover's purpose is to keep people safe, well and working. A SIRA licensed specialised insurer, we deliver workers' compensation insurance solutions exclusively in NSW. As a Mutual, we work differently. We're trusted partners to our Members (insured local council), collaborating closely to protect their workforce and minimise the impact of workplace injuries.

Applicants must have permanent work rights in Australia. All applications are treated with strict confidentiality.

StateCover is committed to building an inclusive and diverse workplace. We welcome applications from all candidates who meet the needs of this role.

Only shortlisted candidates will be contacted. Background screening including reference checks and police checks will be required for successful applicants. For details on how we manage your information, please see ourRecruitment Notification and Consent Statement via our website.

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