Sales Training & Performance Coordinator

Sales Training & Performance Coordinator

Having been in business for 19 years, Highland truly is a trusted and leading real estate agency in the Sutherland Shire, Eastern Suburbs, and now the Inner West areas. Our teams across NSW and QLD boast over 200 staff working tirelessly across Sales, Leasing, Property Management, Commercial, Project Marketing and internal operations.

Our offices are lively places to work, with music playing and newly renovated spaces, creating a fun, energetic and positive team culture. Every team member is dedicated to their role and getting the most out of their day, and we love to recognise this through our company-wide Awards Night, high-end Christmas parties, Team Member of the Month Awards, team bonding events, boat days and Friday office lunches.

The Role

Reporting to the Group Sales Manager and working closely with the Sales Leadership Team, the Sales Training & Performance Coordinator plays an important support role in the growth and development of Highland's sales teams.

This position is ideal for someone with real estate experience who is passionate about training, systems, performance reporting and helping others succeed. You will be responsible for coordinating training programs, supporting onboarding, monitoring sales activity and auditing lead conversion performance across the business.

The successful candidate will become a key support person for our sales agents and sales support teams, helping to ensure consistent training, accountability and best-practice processes across all offices.

Duties include, but are not limited to:

• Coordinate and support training initiatives for sales agents and sales support staff across all Highland offices
• Assist in the creation, maintenance and delivery of training modules, onboarding materials, sales manuals and training resources
• Facilitate onboarding and induction training for new sales agents and sales support team members
• Schedule and coordinate coaching sessions, workshops and professional development programs
• Track completion of training programs and maintain accurate training records
• Audit lead management activity across Agentbox and other CRM systems to ensure compliance with agency standards
• Monitor lead enquiry response times, lead follow-up activity and conversion performance across sales teams
• Prepare regular reporting on lead conversion metrics, pipeline activity, prospecting performance and key sales KPIs
• Identify trends, opportunities and areas for improvement within agent and team performance
• Work closely with the Sales Managers to provide insights and recommendations from performance data
• Provide day-to-day support to sales agents regarding CRM systems, processes and best practice workflows
• Assist with database management, data quality reviews and system housekeeping
• Stay up to date with Agentbox updates and system enhancements, ensuring relevant training is provided to teams
• Review existing sales processes and identify opportunities to improve efficiency, consistency and accountability
• Liaise with HR and hiring managers to support smooth onboarding for new sales staff
• Travel between Highland offices as required to deliver training and support teams
• Assist with ad hoc sales operations projects and administrative duties as required

To be successful in this role, you will need:

• Previous experience within the real estate industry, preferably in sales administration, sales support, operations or coordination
• A current Certificate of Registration or Real Estate Licence (industry legal requirement)
• Strong understanding of sales processes, lead management and CRM systems
• Experience using Agentbox or similar real estate CRM platforms
• Excellent organisation and time management skills
• Strong analytical skills with the ability to interpret performance data and identify trends
• Exceptional communication and presentation skills
• Confidence in delivering training and facilitating group sessions
• High attention to detail and strong follow-up skills
• Ability to build positive relationships with salespeople at all levels
• A proactive and solutions-focused attitude
• Intermediate to advanced Microsoft Office skills, particularly Excel and reporting tools
• Ability to thrive in a fast-paced, high-performance environment
• Professional presentation and manner

Why Join Highland?

• Be part of one of Australia's leading and award winning independent real estate brands
• Work alongside a high-performing and supportive leadership team
• Genuine career progression opportunities within operations, training and leadership
• Modern office environments and a vibrant team culture
• Company-wide recognition and reward programs
• Regular team events, celebrations and social activities
• Exposure to industry-leading systems, processes and sales professionals

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