Customer Service Advisor | BYD
Customer Service Advisor | BYD Springwood & Capalaba
Join one of Australia's fastest-growing automotive brands.
Due to continued growth across our BYD Springwood and BYD Capalaba dealerships, we are seeking motivated and customer-focused Service Advisors to join our expanding aftersales team.
This is an exciting opportunity to become part of a progressive dealership group representing the innovative BYD brand, delivering exceptional customer experiences and supporting the future of electric mobility.
About the Role
- Greeting and assisting service customers
- Booking and scheduling service appointments
- Preparing repair orders and customer documentation
- Communicating service requirements and recommendations
- Liaising with technicians and workshop staff
- Providing regular updates to customers regarding vehicle progress
- Processing invoices and vehicle handovers
- Delivering outstanding customer service at every interaction
About You
- Previous experience as a Service Advisor or in a customer service-focused role
- Excellent communication and interpersonal skills
- Strong organisational and time management abilities
- Professional presentation and a positive attitude
- The ability to multitask in a fast-paced environment
- A commitment to delivering exceptional customer experiences
- A current driver's licence
- Automotive industry experience is highly regarded, however we are also interested in speaking with candidates who have a strong background in customer service, hospitality, retail or related industries.
What We Offer
- Competitive salary package with performance incentives
- Ongoing training and career development opportunities
- A supportive team environment
- Opportunity to work with one of the world's fastest-growing automotive brands
- Modern dealerships and facilities
- Long-term career opportunities within a growing dealership group
Why BYD?
BYD is leading the transition to sustainable mobility and has quickly become one of Australia's most exciting automotive brands. With increasing vehicle sales and a rapidly growing customer base, there has never been a better time to join our team.
If you are passionate about customer service and are looking for a rewarding career with a growing organisation, we would love to hear from you.
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