Bell Team Leader (Bell Captain)
Description
As a Bell Captain at The Ritz-Carlton Melbourne you are more than a welcoming face. You are the beginning of every guests journey and the embodiment of our legendary service promise. From the moment guests arrive your presence professionalism and personalised approach create lasting first impressions and set the stage for extraordinary experiences. Join a team of Ladies and Gentlemen dedicated to excellence and discover a career defined by luxury purpose and exceptional opportunities for growth.
Position Summary:
Be the face of the hotel creating unforgettable memories for our guests through each interaction from arrival to departure
Securely park guest cars deliver bags and amenities in accordance with the hotel policies
Lead the bell team in general operational tasks whilst assisting other front office associates
Be an empowering supervisor by providing motivation and support to your departments Ladies and Gentlemen
Escort guests to their rooms and explain all features & hotel offerings
Be an expert on the luxury hotel and the surrounding area know it inside and out to exceed guest expectations
Build and strengthen relationships with existing and new guests exhibiting our legendary service and enabling future bookings
Plan and execute team building activities for our associates as they are our most important assets
Ensure all guests requirements and requests are anticipated and completed in a timely manner
Be the main point of contact for all external & internal clients for the department
Ensure you and the team uphold all company policies and procedures
About You:
A current drivers license
Relevant experience in a similar supervisory role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude
Our Benefits:
Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations time off to pursue your passion through sabbatical leave and paid leave during your birthday month
Grow develop and progress with internationally recognised training programs unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates physical emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality diversity and inclusiveness
The Ritz-Carlton Hotel is part of Marriott Internationals Luxury portfolio which has committed to putting people first for 90 years. Apply now!
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
Employment Type : Full-Time
Experience: years
Vacancy: 1