ServiceNow/ITSM Specialist
Job Description
Location: Perth, Western Australia, Australia
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ServiceNow/ITSM Specialist
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Verse Perth, Western Australia, Australia
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This range is provided by Verse. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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Base pay range
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A$120,000.00/yr - A$135,000.00/yr
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Direct message the job poster from Verse
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Tech Recruiter | Helpdesk | Infrastructure | Cloud Technologies | Verse Group
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We are seeking an experienced ServiceNow / ITSM Specialist to take ownership of our IT Service Management platform and processes. This is a hands‐on, all‐rounder role suited to someone who enjoys working across configuration, administration, improvement initiatives, and stakeholder engagement.
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You will play a key role in ensuring ServiceNow supports efficient service delivery, aligns with ITIL best practices, and continues to evolve with business needs.
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Key Responsibilities
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- Administer, configure, and support the ServiceNow ITSM platform \n
- Manage and enhance core ITSM modules including Incident, Problem, Change, Request, Knowledge, and CMDB \n
- Develop workflows, business rules, catalog items, forms, and dashboards \n
- Support integrations with other enterprise systems \n
- Maintain data quality, particularly across CMDB and service catalogues \n
- Act as a subject matter expert for ITSM processes and ServiceNow best practices \n
- Collaborate with IT teams, vendors, and business stakeholders \n
- Provide user support, troubleshooting, and platform optimisation \n
- Contribute to continuous service improvement initiatives \n
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Skills & Experience
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- Proven experience working with ServiceNow ITSM in a hands‐on role \n
- Strong understanding of ITIL processes and service management frameworks \n
- Experience with ServiceNow administration, configuration, and customisation \n
- Experience with reporting, dashboards, and performance metrics \n
- Ability to work across technical and non‐technical stakeholders \n
- Self‐starter with strong problem‐solving skills \n
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Desirable (Nice to Have)
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- ServiceNow certifications (CSA, CIS-ITSM or similar) \n
- Experience with additional ServiceNow modules (e.g. ITOM, HRSD, CSM) \n
- Experience in enterprise or regulated environments \n
- Exposure to Agile or DevOps ways of working \n
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Why Join Us?
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- Work in a varied, hands‐on role with real ownership of the platform \n
- Opportunity to influence ITSM maturity and best practice \n
- Supportive team environment with ongoing learning opportunities \n
- Competitive salary and flexible working arrangements \n
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Seniority level
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Mid‐Senior level
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Employment type
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Full‐time
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Job function
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Information Technology
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