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Service Coordinator | FireAPAC FM Recruitment • Melbourne, AU
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Service Coordinator | Fire

Service Coordinator | Fire

APAC FM Recruitment • Melbourne, AU
30+ days ago
Job description

$75,000 - $85,000 + Super | Hybrid WFH Options | Tier 1 Facilities Management Company

Are you an organised Service Coordinator looking to join a national industry leader with genuine career progression and flexible working arrangements?

We're partnering with one of Australia's leading facilities management businesses to find a motivated Service Coordinator to support a busy Fire Services division. You'll play a key role in ensuring technicians are efficiently scheduled while delivering exceptional service to a high-profile commercial client portfolio.

Service Co-ordinator - Fire

Keysborough, Melbourne VIC

What's on Offer?

  • $75,000 - $85,000 + Super (depending on experience)
  • Hybrid work-from-home flexibility
  • Modern office based in Keysborough
  • Stable, permanent full-time position
  • Join a Tier 1 national facilities management business
  • Supportive team environment with ongoing career development
  • Opportunity to grow within a well-established organisation

About the Role

As the Service Coordinator, you'll be responsible for coordinating and scheduling a team of Fire Service Technicians across a diverse commercial portfolio. You'll work closely with technicians, clients and internal stakeholders to ensure jobs are completed efficiently and customers receive outstanding service.

Key Responsibilities

  • Schedule and coordinate daily work for Fire Service Technicians
  • Manage technician diaries and optimise job allocations
  • Liaise with clients regarding bookings, service requests and updates
  • Respond to urgent breakdowns and scheduling changes
  • Ensure service jobs are completed within required timeframes
  • Provide administrative support to the operations team
  • Maintain accurate records and update internal systems
  • Deliver exceptional customer service at all times

About You

We're looking for someone who has:

  • Previous experience in a Service Coordinator, Scheduler or Planning role
  • Strong organisational and time management skills
  • Excellent communication and customer service abilities
  • The ability to multitask in a fast-paced environment
  • Experience coordinating field technicians (highly regarded)
  • Strong computer skills and confidence learning new systems
  • A positive attitude and team-first approach

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Service Coordinator | Fire • Melbourne, AU