IT Infrastructure and Operations Manager

Job Description

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• Senior leadership role across infrastructure and IT operations
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• Hybrid on-prem and cloud environment with national scope
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• Broad role - strategy, technical, leadership
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This Infrastructure & Operations Manager role sits within a mature, multi-site organisation operating a complex and business-critical technology environment. You'll take accountability for infrastructure platforms, end-user services and IT service management, ensuring availability, security and continuous improvement across the organisation.

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Leading a team of infrastructure and service delivery professionals, this role blends strategic ownership with hands-on operational oversight, vendor management and people leadership.

About the Role \n

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• Own the design, delivery and ongoing operation of hybrid infrastructure and cloud platforms.
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• Lead infrastructure strategy, roadmap planning and platform governance initiatives.
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• Ensure availability, performance and reliability of systems supporting critical business operations.
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• Oversee security, patching, backup and disaster recovery practices across infrastructure services.
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• Drive effective IT service management, including incident, problem and change management.
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• Lead, mentor and develop infrastructure and service management teams.
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• Manage vendor relationships, service delivery performance and commercial outcomes.
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• Support application and platform upgrades, enhancements and new technology implementations.
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• Maintain documentation, operational standards and knowledge bases across infrastructure platforms.
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About You \n

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• Proven Infrastructure & Operations Manager or senior infrastructure leader.
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• Strong technical background across Microsoft infrastructure, virtualisation and networking.
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• Experience leading hybrid environments spanning on-prem and cloud platforms.
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• Demonstrated success managing IT operations, service management and platform availability.
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• Confident people leader with experience mentoring multi-disciplinary technical teams.
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• Comfortable engaging with senior stakeholders, vendors and external partners.
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• Well-versed in IT service management frameworks and operational best practice.
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• Strong understanding of security, risk management and infrastructure governance.
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• Able to balance strategic planning with hands-on operational accountability.
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